THET WAI SOE
Dubai,United Arab Emirates
Summary
- Dedicated and results-driven professional with over 5 years of exceptional customer service experience in the Hotel and Tourism industry. Known for building strong client relationships, problem-solving effectively, and adapting to dynamic work environments. A proactive, enthusiastic individual with a strong commitment to providing outstanding service. Proven ability to contribute to organizational success through attention to detail, efficiency, and a focus on customer satisfaction. Eager to leverage My extensive service experience and strong interpersonal skills to drive success in a dynamic hospitality setting.
Overview
10
10
years of professional experience
Work history
Senior Waiter - Peacock Restaurant (Chinese)
Sheraton Jumeirah Beach Hotel & Resort
Dubai, UAE
06.2024 - Current
- Greeted customers, presented menus and shared information about available special items.
- Verified completed orders and served guests at tables.
- Accurately took orders, making menu recommendations as appropriate.
- Experienced in serving drinks with proper presentation, ensuring each order meets high standards of quality and appearance.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Delivered excellent customer service through friendly and polite interaction.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
Waiter
Sheraton Jumeirah Beach Hotel & Resort
Dubai, UAE
01.2022 - 06.2024
- Greeted guests, checked bookings and escorted guest to tables, consistently checking their requirements and providing response to their enquiries
- Dedicated to delivering exceptional, personalized customer service to ensure a memorable dining experience for each guest.
- Skilled in managing high-pressure situations during peak dining hours while maintaining a calm and professional demeanour.
- Adept at managing multiple tables and complex orders simultaneously, ensuring efficient service without compromising quality.
- Consistently remembered repeat guests' preferences, ensuring personalized service that encouraged loyalty and repeat visits.
- Handled customer queries efficiently, enhanced overall satisfaction levels.
English Speaking Tour Guide (Freelance)
Myanmar Pure Travels & Tours
Myanmar
01.2015 - 10.2020
- Practical implementations of research on tourist destinations and planning tours.
- Suggest and offering advice about the must visiting places.
- Demonstrated excellent communication skills to engage diverse audiences.
- Assisted clients with special needs requiring additional support around vehicles or site environment.
- Shared informational brochures with guests detailing additional points or facts of interest.
- Coordinated smooth-running tours and resolved problems with itineraries, services, or accommodations.
- Enhanced local tourism by recommending additional attractions and points of interest in surrounding area.
Education
Completed Basic Bartending & Cocktails Making Crash Course -
2022
Regional Tour Guide TrainingBiodiversity and Sustainable Tourism Training - undefined
2019
CertificationsMinistry of Hotel and Tourism - undefined
2015
Bachelor of Arts (B.A Myanmar) - undefined
Taunggyi University
2014
Skills
- Barista knowledge
- Problem solving skill
- Time Management
- Microsoft Office
- (Word, Excel, PowerPoint)
- Cash handling
- Customer Service
- Food and beverage knowledge
- Bartending
- Product knowledge
- Food preparation
- POS Systems
- Interpersonal skills
- Food hygiene protocol
- Table setting
Timeline
Senior Waiter - Peacock Restaurant (Chinese)
Sheraton Jumeirah Beach Hotel & Resort
06.2024 - Current
Waiter
Sheraton Jumeirah Beach Hotel & Resort
01.2022 - 06.2024
English Speaking Tour Guide (Freelance)
Myanmar Pure Travels & Tours
01.2015 - 10.2020
Regional Tour Guide TrainingBiodiversity and Sustainable Tourism Training - undefined
CertificationsMinistry of Hotel and Tourism - undefined
Bachelor of Arts (B.A Myanmar) - undefined
Taunggyi University
Completed Basic Bartending & Cocktails Making Crash Course -
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