Thet Htar Mon
Dubai
Summary
Proven track record in enhancing customer satisfaction and sales at DEI A Fairfax Company, leveraging exceptional customer service and sales expertise. Skilled in problem-solving and relationship building, adept at multitasking and teamwork. Increased loyalty and repeat business through innovative service strategies, demonstrating a commitment to excellence and a results-driven approach.
Overview
8
8
years of professional experience
Work History
Sales Associate
DEI A Fairfax Company (Aquarium & Underwater Zoo)
11.2021 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Customer Service Representative
Myanmar Net
05.2019 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Maintained and managed customer files and databases.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Junction City
01.2016 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Diploma - Bussiness
Myanmar Management Institude
Yangon,Myanmar03.2019
Bachelor of Arts - English
University of East Yangon
Yangon, Myanmar02.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Problem-Solving
- Exceptional customer service
- Relationship Building
- Goal-Oriented
- Cash Handling
- Flexible Schedule
- Store Opening and Closing
- Sales expertise
- Client Service
- POS System Operation
- Upselling
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Complaint resolution
- Customer satisfaction measurement
Languages
English
Intermediate (B1)
Timeline
Sales Associate
DEI A Fairfax Company (Aquarium & Underwater Zoo)
11.2021 - 05.2024
Customer Service Representative
Myanmar Net
05.2019 - 08.2021
Customer Service Representative
Junction City
01.2016 - 04.2019
Diploma - Bussiness
Myanmar Management Institude
Bachelor of Arts - English
University of East Yangon
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