Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic
Thilini Handunge

Thilini Handunge

Dubai ,United Arab Emirates

Summary

Organised and reliable Front office Executive with strong administrative background and experience in office inventory management. Friendly communicator with detailed knowledge of producing high-quality documents, spreadsheets and presentations. Proven ability to monitor accounts receivables and track budgets to support bookkeeping tasks. An innovative administrator/customer service professional with particular experience of directing and enhancing procedures and providing full support to ensure the delivery of an excellent customer with 8 years of experience gained through work experience and on-the-job training in the UAE & Sri Lanka.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work history

Administrator cum Tele Consultant

GSR Consultant fz
Dubai , United Arab Emirates
02.2025 - Current
  • Greeting visitors and managing incoming mails
  • Answering and directing phone calls and emails
  • Ensuring a clean and organized office environment
  • Scheduling meetings, appointments, and company events
  • Coordinating travel arrangements for employees and management.
  • Assisting with HR functions like onboarding new staff
  • Preparing reports, spreadsheets, and other documents
  • Handling the walk-in clients and guiding them with the suitable visa programs
  • Contacting the given day to day data and converting them to sales.
  • Following with the previous data and closing the sale.

Group MICE and Admin Assistant

Satguru Travel & Tourism
Dubai , United Arab Emirates
08.2023 - 01.2025
  • Assisted in coordinating MICE events by liaising with vendors and stakeholders.
  • Supervising the delivery of business support for department manager and front-line staff. Handling corporate queries such as Unilever, GE health care and more. Handling group chat complaints and queries.
  • Managed administrative tasks including scheduling meetings and organizing travel arrangements.
  • Supported event logistics by preparing materials and ensuring timely delivery to venues.
  • Maintained databases and records by inputting data accurately and updating information regularly.
  • Making FIT and Group inbound travel packages.
  • Attend to all guests in a friendly, professional and efficient manner to achieve full guest satisfaction.

Customer service executive & Admin Assistant

Dubai Parks and Resorts (Legoland Park)
Dubai , United Arab Emirates
10.2021 - 06.2023
  • Assisting all entry and exit at the entrance when needed.
  • Handle all verbal and written complaints and feedback from guests.
  • Assist guests with special needs in every way possible.
  • Advise, assess, assist, and recommend the best ways for them to enjoy the park and the attractions.
  • Make sure the kids have a memorable stay at the park.
  • Support guests with the rental of wheelchairs, strollers, lockers, phone charging stations, function rooms, and function venues.
  • Conduct Park Wide Guest Survey, listen to guest feedback, and compliments, record these, and pass them on to the relevant departments.
  • Welcome VIP's, conduct VIP tours and create special memories for them.

Front office executive

Elcardo Industries PVT LTD
Colombo , Sri Lanka
02.2018 - 10.2021
  • Welcoming the customers by greeting them.
  • Assisting customers with their purchases.
  • Promote more potential products to customers.
  • Handle complex customer complaints effectively.
  • Evaluate stocks and rearrange if needed.
  • Fill out the BOQ documents and tenders whenever the company needs my support.
  • Achieves monthly sales targets and ensures all team KPIs are meeting our standard.

Customer service executive

Dubai International Airport
Dubai , United Arab Emirates
10.2014 - 11.2017
  • Dealing with customer inquiries and requests.
  • Handling month-end reports of team progress.
  • Assisting management with training and new system implications.
  • Receive and inspect articles lost in the establishment, tag them, and record detailed descriptions, including the item type, date found, and location
  • Handle inquiries from the public and internal staff, and return articles to their rightful owners upon positive identification
  • Implement and oversee organizational policies for the storage duration and eventual disposal or donation of unclaimed items, complying with legal regulations.
  • Arrange reservations and routing for passengers at the request of the Ticket Agent.
  • Assists passengers requiring special assistance to board or depart.

Education

G.C.E Ordinary Level -

Royal Institute
Colombo. Sri Lanka
03.2006 - 08.2011

Diploma - IATA

International Airline Ticketing Academy
Colombo. Sri Lanka
01.2013 - 12.2013

Skills

  • Team Work
  • Quick Learner
  • Leadership
  • Communication
  • Creativity
  • Work Ethic
  • Patience and tolerance
  • VIP clientele experience
  • Effective co-ordination

Languages

Sinhala
Native
English
Fluent
Hindi
Fluent
Tagalog
Intermediate
Turkish
Intermediate

References

References available upon request.

Timeline

Administrator cum Tele Consultant

GSR Consultant fz
02.2025 - Current

Group MICE and Admin Assistant

Satguru Travel & Tourism
08.2023 - 01.2025

Customer service executive & Admin Assistant

Dubai Parks and Resorts (Legoland Park)
10.2021 - 06.2023

Front office executive

Elcardo Industries PVT LTD
02.2018 - 10.2021

Customer service executive

Dubai International Airport
10.2014 - 11.2017

Diploma - IATA

International Airline Ticketing Academy
01.2013 - 12.2013

G.C.E Ordinary Level -

Royal Institute
03.2006 - 08.2011

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Thilini Handunge