Thipgritta Wongsuwan
Abudhabi
Summary
Knowledgeable spa therapist with many years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments.
Service-focused stewardess dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level stewardess position in any environment. Ready to help team achieve company goals.
Able Bodied Seaman with 5 years at sea. Experienced with roles associated with ship departure and return. Knowledgeable of international maritime laws and customs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Spa Therapist
One Hospitality
Abudhabi
04.2021 - Current
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Advised clients on proper home-care regimens.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Developed individualized, therapeutic skin care programs.
- Fostered friendly, warm and exceptional customer experience.
- Resolved customer complaints and facilitated conflict resolutions.
- Welcomed clients arriving for appointments.
- Educated patients on treatment options.
- Carried out product inventory checks, charting and consultations.
- Assisted manager with daily spa operations.
- Analyzed skin condition and made appropriate product recommendations.
- Handled busy schedules and stayed on top of key deadlines.
- Notified supervisor of supply needs to maintain stock of necessary items.
Stewardess/Massage therapist
S/Y Surprise
02.2017 - 12.2019
- Phuket
- Surprise is a 19.80 m (65') luxury catamaran yacht built by the Alibi shipyard.
- Answered guest' questions and provided solutions to issues arising during sailing.
- Ensured the boat and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during sailing involving disorderly passengers and medical emergencies.
- Served beverages and foods and provided information about sailing areas.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep working areas clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments by vacuuming, cleaning windows and dusting.
- Dusted picture frames and wall hangings with cloth.
- Maintained facility floral arrangements
- Restocked room supplies such as facial tissues for personal touch with every job.
- Documented and reported necessary facility and boat repairs observed.
- Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.
- Waxed and polished wood floors and other woodwork.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Kept glass clean and polished for professional presentation.
- Vacuumed rugs and carpeted areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Served customers and followed outlined steps of service.
- Worked with customers to understand needs and provide excellent service.
- Laid and transferred rigging, safely handled lines and checked tow.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Assistant of Massage Owner
Family business
Bangkok
05.2012 - 11.2015
- Do an ancients and various type of massage and work as a masseues for Kaew Massage at Wang Lang (Siriraj) Bangkok,
- Include greeting customers, answering to their queries, supervising staff, ensuring compliance with relevant health and safety codes, ordering supplies, and handling marketing activities.
- Worked with customers to understand needs and provide excellent service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Satuk School
Buriram, Thailand05.2010
Skills
- Guest services expertise
- Knowledge of body scrubs
- Waxing
- Anatomy
- Swedish Massage
- Deep Tissue Massage
- Range of Motion Improvement
- Aroma Therapy
- Excellent team player
- Relationship building and management
- Manicures and pedicures
- Scheduling
Certification
- Certified [Employee of the month], [One Hospitality Sole Propprietorship LLC] - [September - 2021]
- [STCW 2010 MCA] Training - Galileo Maritime Academy [02 SEP 2020]
- [Chiva-Som Academy] Body Massage Training - [17 June To 28 June 2019]
- [STCW 2010] Training - Chemstar Nautical School - [17 April 2013 ]
- Certified [House Keeping Training Course for Cruise Ship], [Chemstar Nautical School] - [4 March 2013 to 12 April 2013]
Languages
Cambodian
Bilingual or Proficient (C2)
Thai
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Spa Therapist
One Hospitality
04.2021 - Current
Stewardess/Massage therapist
S/Y Surprise
02.2017 - 12.2019
Assistant of Massage Owner
Family business
05.2012 - 11.2015
High School Diploma -
Satuk School