THIRULOGACHANDAR GANGEYAMOORTHY
Abu Dhabi,UAE
Summary
Accomplished IT professional with extensive expertise in network health assessment, incident/change/problem management, and service delivery. Proven track record in system administration, technical support, and troubleshooting, with a strong focus on LAN, WAN, switches, routers, NAS storage, and VPN configuration. Adept at managing FortiGate Firewall, O365 & ESET Admin Console, and AVAYA PABX systems. Skilled in IT infrastructure planning and execution, project management, compliance and quality assurance. Demonstrates exceptional leadership in team building and stakeholder engagement. Committed to high business ethics and integrity while excelling in analytical problem-solving and strategic planning. Career goal: to leverage comprehensive IT skills to drive organisational success through innovative solutions and effective management. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
System Administrator/Presales Engineer/Solution Consultant
BluGrass Technologies
Dubai, UAE
03.2024 - Current
- Handling the Presales for the IT projects
- Focusing on the list of BOQ and understanding the client requirements
- Preparing the RFQ referring to the Proposal
- Validating the vendor
- Initiated the meeting with vendor to finalize the RFQ with fine tuning cost variation and technicalities
- Preparing for the project planning in terms of project deadline, project timeframe (goods deliveries/implementation of the project phase by phase)
- Producing the project service delivery
- Processed the SOW and BOQ with vendors
- Made a pre-visit to all the sites and requested the pricing details referring to the RFQ as per the site visit
- Vendor validation is carried out in terms of their relevant CCTV experience/no of projects/reference/team quality and their caliber
- Made planning with client and vendor to establish a proper project initial start
- Executed the project managing with the winning selected vendor
- Supervised in the site and made sure all are in the exact pattern and make client satisfied
- Handled the GoDaddy Portal for creating emails and payments modes with discounted price with proper budget allotted
- Handled Azure for the MFA, billing payment, resetting the passwords and MFA for the Entra ID
- Requested the client for rectifying the key points which notified during the maintenance by producing the quotation.
- Developed processes for proactive problem detection; mitigated potential issues before they escalated into bigger problems.
Team lead/Senior System Administrator
NMC PROVITA INTL MEDICAL CENTER
AL AIN, UAE
03.2013 - 12.2023
- Led planning, execution, analysis, testing & commissioning for all IT projects delivered as per Stakeholder requirements, ensured compliance with safety & quality for contractors till the EOP and worked as an In-charge with complete ownership till the project closure
- RAID/Server Installation/Configuration
- Ensured to go with proper regulations indicated by SIC to avoid disturbance for patients
- Led management of Servers (AD, Policies, Sites, etc.,) & Remote Access and Consoles of O365, Rackspace, Gmail, etc., & deletion, Creation, DL, etc
- Managed & troubleshot Avaya consoles & Desk phones and Fort iGATE Firewall & AP's (Policies, adding AP's etc.); managed, installed & troubleshot ESET Antivirus
- Configured & troubleshot DHCP, DNS, DFS, Folder Sync, Group Policy, LAN, WAN, Switches, Routers, and NAS Storage with ISCSi Initiator technology
- Steered installation & troubleshooting for video conference and IP cameras & main door access control plus; led troubleshooting and configuration of Fax and printers
- Monitored & resolved all the tickets in the Helpdesk Engine and provided IT support given for patients & families (Network LAN physical connection from network point to Television and WIFI), IPAD, Laptops, Wi-Fi and Avaya
- Configured VPN for staffs & SITE-TO-SITE VPN; updated windows/antivirus/software patches; monitored Service logs & troubleshooting of the server; maintained inventories on daily basis; created polices for Staffs & adhered to the Polices as per govt Standards
- Etisalat, DU and Vendors and other responsibilities.
- IT Budgeting
- Handled and delivered 20 no of Projects
- Administered installation & troubleshooting of Outlook with o365 Exchange
- Analyzed & resolved Code Gold like internet down, utility failure
- Coordinated with vendors through Oracle PR / PO for items and hardware procuring.
- Improved team productivity by implementing efficient workflow strategies.
- Fostered a positive work environment with regular team-building exercises.
- Streamlined project management processes to ensure timely delivery of tasks.
- Managed complex projects, ensuring high-quality outputs.
- Conducted comprehensive performance reviews for continuous improvement.
- Identified skill gaps within the team and organised relevant training sessions.
- Audited systems to identify deficiencies and optimise operational speeds.
- Established and improved IT governance processes to keep pace with changing demands.
- Analysed complex project server issues and worked on large enterprise and business-critical applications.
- Optimised system security and performance with proactive changes.
- Engaged in development and enhancement of IAM solutions, leveraging strong technical foundations.
- Communicated effectively with stakeholders, offering technical guidance and support for implementations.
- Coordinated resource allocation to optimise utilisation and minimise waste.
- Led weekly meetings, providing clear direction on project objectives.
- Oversaw day-to-day operations, ensuring adherence to company standards.
- Facilitated open dialogue with stakeholders to manage expectations effectively.
- Implemented quality control measures leading to significant error reduction.
- Liaised with senior management on strategic planning initiatives, contributing valuable insights.
- Instituted effective feedback mechanisms, fostering a culture of continuous learning and development within the team.
- Assessed employee capabilities and assigned tasks accordingly for optimal results.
- Coordinated cross-functional collaborations, ensuring successful project outcomes.
- Drove process improvements through rigorous analysis of existing procedures.
- Developed and implemented strategic processes for improved productivity and profitability.
- Upheld health and safety standards, maintaining complete compliance with department procedures.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Developed organisational policies for administrative oversight and internal controls.
- Enhanced user experience, delivering effective support for IT issues amongst staff.
- Managed installation of new hardware for improved system capabilities.
- Ensured smooth operation of servers by monitoring and troubleshooting any issues that arose.
- Coordinated with other IT professionals to enhance overall operational efficacy.
- Performed daily backup operations, ensuring all critical files are secure against potential loss or corruption.
- Handled end-user accounts, permissions and access rights in line with best-practice guidelines; maintained high-level security.
- Implemented software and hardware upgrades to boost system speed.
- Showcased strong analytical and problem-solving skills, addressing complex technical issues efficiently.
- Requisitioned hardware and software to meet changing organizational needs.
- Led server maintenance activities for company systems to keep critical functions operational.
- Worked with vendors to evaluate and integrate new hardware and software solutions.
- Designed and implemented scalable, efficient IT infrastructure in collaboration with cross-functional teams.
- Worked closely with security team to establish and enforce security policies for identity and access controls.
- Established and maintained documentation for system configurations for accuracy and accessibility.
- Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
- Investigated problems with hardware and software to trace faults.
- Controlled access to computer network, setting up accounts and access levels.
- Maintained flexible schedule and responded to after-hours and weekend emergencies to quickly resolve issues.
- Handled Avaya IP office and IP Phones
- Organized regular systems testing and maintenance to minimize breakdowns and help-desk queries.
System Administrator
ALPHA DATA, UAE
DUBAI, UAE
08.2008 - 03.2013
- MAIN Clients (GE, Shell, MRHE, Dana Gas, KPMG, Standard Charted Bank, ENBD, RAK Petroleum, Kingdom Hotel Investments)
- Departments worked under (Outsourcing, Project, Operations)
- MOE PROJECT: Installation & configuration of new desktops in schools
- Troubleshot & installed printers with various clients; configured printers (adding usernames as share folder in the printer), fixed issue of users problematic system in every aspects; troubleshot issues of Symantec Antivirus, installed in the server side
- Undergone with a ENBD project migrating from Win2000 to WINXP and Standard Charted project upgrading the PC's.
- Installed new servers for improved data management.
- Coordinated IT projects, ensuring timely completion and success.
- Implemented server upgrades with minimal disruption to daily activities.
- Updated operating systems regularly, ensuring latest features are utilized efficiently.
- Monitored system performance daily, troubleshooting where necessary for uninterrupted operation.
- Evaluated and recommended hardware upgrades based on user needs and budget constraints.
- Managed user accounts including password resets and access level changes-enhancing overall security.
- Executed routine maintenance tasks and troubleshooting procedures to sustain system configurations and software installations.
- Led server maintenance activities for company systems to keep critical functions operational.
- Engaged in development and enhancement of IAM solutions, leveraging strong technical foundations.
- Maintained flexible schedule and responded to after-hours and weekend emergencies to quickly resolve issues.
- Worked with systems users to determine areas in need of improvement and gather requirements for updates.
Project lead
MASHREQ DUBAI, UAE
03.2008 - 05.2008
- Streamlined project delivery by implementing effective project management methodologies.
- Implemented risk management strategies for successful project completion.
- Achieved seamless communication with stakeholders through regular status updates and feedback sessions.
- Coordinated cross-functional teams to meet project deadlines.
- Delegated tasks efficiently; enhanced overall team productivity.
- Coordinated with external partners and vendors to secure necessary resources.
- Reduced costs by allocating site resources and subcontractors for strict budget controls.
- Negotiated with suppliers to reduce costs.
- Led and managed administrative staff to maintain smooth daily operations.
Support Engineer
AMERICAN INTERNATIONAL GROUP DUBAI, UAE
Dubai, UAE
11.2007 - 02.2008
- Resolved complex hardware problems with detailed diagnostic techniques.
- Streamlined communication between departments to facilitate faster problem resolution.
- Ensured minimal downtime during system upgrades through careful planning and execution.
- Assisted customers remotely using various tools, ensuring prompt service delivery regardless of location constraints.
- Diagnosed and resolved technical issues promptly with minimal downtime for end-users.
- Analysed support tickets and current performance against Service Level Agreements (SLAs) and internal targets to generate insights for management.
- Provided expert guidance to end-users on software and hardware-related concerns.
- Conducted remote and on-site technical assistance to resolve hardware and software issues.
- Analyzed support tickets, identifying recurring problems for permanent resolution.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
- Delivered complete set-up assistance for networking systems, IP phone equipment and related IT gear.
- Prepared equipment for staff use, installing cables, operating systems, and software..
Site Engineer & System Admin
QUADSEL SYSTEM PVT LTD, India
CHENNAI, INDIA
02.2007 - 07.2007
- Action with SLA for the tickets
- Prompt action for the end user support
- Server managing & Handling WAN,LAN, WIFI network issues
- Attending meetings to understand the user needs and tackle the issues at the right given time.
- Prepared detailed reports to communicate progress to stakeholders.
System Administration & Helpdesk Support
RAMSIVE PNEUMATICS PVT LTD
Coimbatore, India
08.2006 - 09.2007
- Improved system functionality by diagnosing and resolving complex technical issues.
- Conducted routine system checks for improved operational efficiency.
- Managed server installations to ensure seamless network connectivity.
- Streamlined workflow, resolved hardware and software malfunctions.
- Installation of Network and internet
- Troubleshooting system and Printers
Education
MSc. Computer Science - Computer Science
St. Joseph's College, Trichy
Trichy/India 04.2003 - 04.2005
Skills
- Service Delivery and IT Budgeting
- LAN, WAN, Switches, Routers
- NAS Storage
- VPN Configuration
- FortiGate Firewall
- O365 & ESET Admin Console Management
- AVAYA PABX Management
- DHCP, DNS, DFS, and Group Policy Configuration
- IT Infrastructure Planning Execution
- IT Project Management
- Vendor Management
- IT Inventory Management
- Stakeholder Engagement
- Ticketing Management
- Team Building
- Leadership
- Analytical & Problem Solving
- Communication skills
- Strategic planning
- Google Workspace
Certification
- Microsoft Azure 900 - 104/HP APS Certification: Q01, T11
- CCNA/MCSE/COMPTIA A+
Languages
English
Fluent
Hindi
Beginner
Tamil
Native
Affiliations
- Designing Sound Systems Sports Artist in Cine field Learn new technologies
Accomplishments
Achieved by handling and delivering the Big IT infrastructure Project.
In GE, got appreciation for resolving the complex issue under pressure through phone for email issue in BB device before heading to go outstation
References
References available upon request.
Timeline
System Administrator/Presales Engineer/Solution Consultant
BluGrass Technologies
03.2024 - Current
Team lead/Senior System Administrator
NMC PROVITA INTL MEDICAL CENTER
03.2013 - 12.2023
System Administrator
ALPHA DATA, UAE
08.2008 - 03.2013
Project lead
MASHREQ DUBAI, UAE
03.2008 - 05.2008
Support Engineer
AMERICAN INTERNATIONAL GROUP DUBAI, UAE
11.2007 - 02.2008
Site Engineer & System Admin
QUADSEL SYSTEM PVT LTD, India
02.2007 - 07.2007
System Administration & Helpdesk Support
RAMSIVE PNEUMATICS PVT LTD
08.2006 - 09.2007
MSc. Computer Science - Computer Science
St. Joseph's College, Trichy
04.2003 - 04.2005
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