THIRUPATI BANAVAT
Abu Dhabi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Training Support Administration/ Customer Service
Etihad Airways/ EFS Facilities
09.2022 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
CUSTOMER SERVICE REPRESENTATIVE
Ministry Of Education
05.2019 - 05.2021
- Duration: 2 YEARS
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - ECONOMICS
SATAVAHANA UNIVERSITY
Skills
- Highly competitive, self-starter, organize, discipline, and goal oriented
- Excellent in communication skills
- Excellent in MS Excel MS Office
- Previous experience in sales associate and customer service
- Enthusiastic, quick to learn with good interpersonal and organizational skill
- Have a high sense of responsibility
- Communications Active listening Problem-solving
- Dedication Time management Stress management Product knowledge
- Customer relationship management (CRM)
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
Job Description
- Maintaining Great Customer Service to our 3rd Party customer Training Academy
- Maintaining a positive attitude and friendly demeanor
- Ensuring Customer Satisfaction at all times
- Maintaining healthy and safe environment at the station
- Following Health and Safety Rule
- Helping Customer on their needs
- Attentive and keen to details
- Helping with IT support
- Identify and corrected efficiency in time resulted in faster and accurate supply as per requirements.
- Coordinating the maintenance and repair of devices for the workplace.
- Assisting management personnel in wide variety of workplace responsibilities
Languages
Arabic
Intermediate (B1)
English
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Training Support Administration/ Customer Service
Etihad Airways/ EFS Facilities
09.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
Ministry Of Education
05.2019 - 05.2021
Bachelor of Arts - ECONOMICS
SATAVAHANA UNIVERSITY
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