Thisin Anju Fernando

• Driven RFPs (Request for Proposals) with the RM, Sales, Client Integration and Client services team. Focus on delivering the best and fair solutions for the customer.
• Time to Money - Ensured efficient turnaround time and working closely with stakeholders and customer groups for smooth implementation with prompt response on queries for quicker revenue generation.
• End-to-End governance of the implementation cycle with over 90% satisfaction in providing best in class Digital Banking solutions for corporate clients
• Created new client on-boarding, monetization and product implementation solutions, resulting in increased efficiency, revenue growth, better automation and improved risk management.
• Spearheaded the digital transformation of clients by migrating to an automated and self-serving tools
• Crafting complex Digital solutions through innovation and seamless integration, resulting in efficiency to clients
• Conducted over 600 dedicated Service Reviews annually with key clients to identify new business opportunities
• In a highly KPI driven environment, built new quality matrices (Tableau) to track service quality of teams
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.

• Leading projects for Global/Multinational clients which require consistent communication
and follow-ups to ensure timely completion.
• Responsible for end-to-end implementation of Global Liquidity and Cash Management
(GLCM) solutions. Managing Legal Customer agreements to ensure quick execution of
documentation to kick off the implementation process.
• SWIFTnet and API setups for customers to ensure a fast-tracked onboarding and
coordinating customer training to ensure a successful go-live.
• Driven RFP with the RM, Sales, Client Integration and Client services team. Focus on
delivering the best and fair solutions for the customer.
• Identifying strategies and supporting in streamlining processes & procedures to improve
business efficiency.
• Time to Money - Ensured efficient turnaround time and working closely with stakeholders
and customer groups for smooth implementation with prompt response on queries for quicker
revenue generation.
• Strong collaboration with senior management, legal, products, sales, client integration and
servicing functions.