Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Thiwanka Kodithuwakku

Thiwanka Kodithuwakku

Dubai

Summary

A courteous polite and well spoke person who is highly efficient and has excellent organizational skills. Possessing a good team spirit, deadline oriented and having a passion for providing the highest standards of hospitality and service to guests to customers. Helpful and approachable but also commercially mined and having the ability to take any tasks and challenges opportunities at all times. A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to the needs of business. Keen to find a suitable position within an ambitious business atmosphere where I will be able to increase my work experience and develop my abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Head Cashier

Spinneys Supermarket Llc.
10.2023 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Cashier

Spinneys Supermarket Llc
08.2019 - 08.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Executive

OPPO Lanka
09.2015 - 03.2019
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Mentored junior sales representatives, providing ongoing coaching to improve their performance.
  • Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.

Education

High School Diploma -

Sangamiththa Girls Collaege.
Sri Lanka
07.2003

Skills

  • Refunds and Exchanges
  • Shift Scheduling
  • Cash Reconciliation
  • Loss Prevention
  • Training and Coaching
  • Drawer Balancing
  • Payment Processing
  • Stock Management
  • Customer Service Management
  • Team Leadership
  • Flexible Schedule
  • Positive Attitude

Certification

Basic Food Hygiene Training and Examination Held in Dubai Municipality, Dubai.

Languages

English
Advanced (C1)
sinhaleese
Bilingual or Proficient (C2)
Hindi
Elementary (A2)

Timeline

Head Cashier

Spinneys Supermarket Llc.
10.2023 - Current

Cashier

Spinneys Supermarket Llc
08.2019 - 08.2023

Sales Executive

OPPO Lanka
09.2015 - 03.2019

High School Diploma -

Sangamiththa Girls Collaege.

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Thiwanka Kodithuwakku