Thomas Metaket

I am a fresh graduate in IT Systems & Project Management and Business Administration with practical exposure to business operations, data handling, and system support through entry-level and academic roles. I have assisted with POS systems, payment processing, Excel-based reporting, inventory tracking, and customer data management. I have also supported administrative tasks, client records, and basic reporting while developing strong problem-solving, communication, and organizational skills.

• Used Advanced Excel to track daily sales, stock levels, and discrepancies.
• Assisted with inventory systems and data validation.
• Provided first-line troubleshooting for system and checkout issues.
• Boosted client satisfaction by providing timely remote IT support.
• Maintained digital records and ensured system reliability during peak hours.

• Managed client relationships from early stages of sales process through to post-sales
• Built long-term relationships with customers and generated referrals from existing clients.
• Achieved and exceeded sales targets in line with client growth across all products and services.
• Generated new leads and opportunities to maximise revenue.
• Maintained contact with customers throughout sales and pre-delivery process.
• Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
• Maintained awareness of latest industry trends, product knowledge and sales techniques.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.