Thomas Metaket
Dubai
Summary
Experienced Sales Staff Member known for boosting revenue and fostering customer loyalty. Skilled in engaging clients, identifying needs, and delivering tailored solutions. Achieved significant sales growth by nurturing relationships and implementing innovative sales strategies.
Overview
2
2
years of professional experience
Work History
Sales staff member
Shewa super market
11.2021 - 02.2023
- Maintained knowledge of products and features to provide recommendations to customers.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Kept checkouts areas and general store clean and orderly.
- Resolved customer complaints and answered queries about store products.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Helped customers to pack away shopping for improved customer experience.
- Reduced customer wait times through optimised checkout processes.
- Wrapped and bagged purchases for customers to easily carry items without damage.
Sales executive
Marriott executive apartments Addis Ababa
06.2021 - 02.2023
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Generated new leads and opportunities to maximise revenue.
- Maintained contact with customers throughout sales and pre-delivery process.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Education
Foundation skill - Basic mathematics
Amity University
DubaiDiploma -
Diamond Academy
EthiopiaFoundation skill - Certificate in professional and life Skills
Amity university
Bachelor Degree - IT System And Project Management
BIG Education
UAEBachelor Degree - Business Administration
Amitiy University
UAESkills
- Complaint management
- Customer Service
- Customer relations
- Sales techniques
- Payment Processing
- Product knowledge
- Stock management
- Advanced Excel
Languages
English
Bilingual or Proficient (C2)
amharic
Bilingual or Proficient (C2)
Timeline
Sales staff member
Shewa super market
11.2021 - 02.2023
Sales executive
Marriott executive apartments Addis Ababa
06.2021 - 02.2023
Diploma -
Diamond Academy
Foundation skill - Certificate in professional and life Skills
Amity university
Foundation skill - Basic mathematics
Amity University
Bachelor Degree - IT System And Project Management
BIG Education
Bachelor Degree - Business Administration
Amitiy University