Thomas Varghese
Dubai
Summary
Results-driven IT and Banking professional with 25+ years of experience in payments, network security, and infrastructure management. Successfully led projects such as Virtual Teller Machines (40% branch dependency reduction), Enterprise Payment Hub (1.2M transactions/month, 50% efficiency boost), and ATM/CDM fleet optimization (30% transaction increase).
Certified in PMP, COBIT, CISSP, ITIL, and Six Sigma, with expertise in SWIFT, Cisco, and Microsoft technologies. Skilled in leading teams, aligning tech initiatives with business goals, and ensuring compliance with global standards. Known for enhancing transaction security (50%), reducing fraud (45%), and improving system uptime (99.9%). Dedicated to delivering high-impact solutions that drive efficiency and customer satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Manager in Digital Engineering
National Bank of Fujairah
01.2022 - Current
- Reduced branch dependency by 40%, processed over 50,000 transactions monthly, and improved onboarding efficiency by 35% by implementing cash and cheque encashment, account onboarding processes, and statement/cheque book printing through Virtual Teller Machines (VTM)
- Improved payment processing efficiency by 50%, reduced processing errors by 20%, and maintained 99.9% system uptime while handling 1.2 million transactions monthly by developing and deploying an enterprise payment hub integrating Swift Ripple, FTS, DDS, WPS, ICCS, and SAP solutions
- Achieved 98.5% machine uptime, expanded the network by 25%, and increased customer transactions by 30% year-over-year by managing and optimizing ATM/CDM fleets using Diebold, WINCOR, and NCR solutions
- Reduced card fraud incidents by 45% and increased customer adoption of online debit cards by 60% within the first year by rolling out 3D Secure and online debit card solutions to enhance e-commerce transaction security
- Processed over 3 million payments annually, improved customer satisfaction scores by 25%, and increased recurring utility payments by 35% by introducing utility payment solutions interfacing with multiple aggregators for seamless customer payment options
Manager - Infrastructure Network & Security System
National Bank of Fujairah
01.2012 - 01.2016
- Managed the migration of VISA credit cards, collaborating with multiple banking partners
- Completed Swift application migration across different platform versions, ensuring integration with core banking and compliance systems
- Introduced Swift GPI services, becoming the second entity in the region to adopt this technology and extended services to customer touchpoints
- Introduced bulk cash deposit solutions directly interfaced with core banking, incorporating compliance checks and validation
- Implemented IVR solutions to streamline customer interactions
- Deployed ATM application and IVR security platforms to strengthen channel security
Systems and Swift Administrator
National Bank of Fujairah
01.2004 - 01.2012
- Led the technical development and implementation of new internet banking products and services with HSM integration
- Designed the infrastructure and implemented Bloomberg terminals for the Treasury Department
- Deployed advanced ATM technologies, including NDC APTRA and IP Connect for seamless transaction processing
- Migrated the bank’s network to MPLS, GPRS, ASA, and ACS, enhancing connectivity and infrastructure
- Deployed offsite ATMs using advanced networking and power solutions
- Implemented a distributed architecture for SWIFT RME & SNL applications
- Defined project scope, conducted site surveys, developed activity lists, and managed the migration of the data center
- Led the migration of VLAN, LAN/WAN, and VPN networking infrastructure across 12 branches in the UAE
- Migrated SWIFT hardware and software from X.25 to SWIFT Net Link in TCP/IP over VPN Cloud
- Implemented ATMs using SDLC and GPRS technology, introducing GPRS for offsite ATMs
- Deployed Peribit technology to enhance WAN performance and bandwidth optimization
- Managed the Easy SMS Project in collaboration with Etisalat for push and receive SMS banking solutions
- Implemented and administered software solutions such as WRITFAX, ULTIMUS, BASEL II, TOBIT, and Message Manager for customer communications
- Conducted firewall rule base reviews, vulnerability assessments, and implemented IDS setups
Network and Security Supervisor
National Bank of Fujairah
01.1996 - 01.2004
- Managed enterprise antivirus solutions, including Trend Micro, Symantec, and McAfee Group Shield
- Established a disaster recovery site for network and server environments, including Swift and Exchange
- Deployed enterprise remote desktop solutions like Net Support and VNC Manager
- Implemented Group Policies, backup methods, and security configurations for Microsoft platforms
- Led the setup of network and hardware infrastructure for two bank branches
- Managed the migration of the Treasury Data Centre for the National Bank of Fujairah
Education
Master of Business Administration -
MATS University
01.2022
BSc - Computer Network Engineering
OLWA University
01.2005
Skills
- Organizational Expertise
- Management & Supervisory Skills
- Technical Proficiency
- Team Building
Certification
- Project Management Professional (PMP), 2926242
- COBIT 5 Foundation Certificate, GR692002921TV
- Six Sigma Green Belt, Certified in process improvement methodologies.
- ITIL Version 3 Foundation Certified, C.859458 (00099034)
- Cisco Certified Internetwork Expert (CCIE), 350-001, CSC011374046
- Cisco Certified Network Associate (CCNA), CSCO11374046
- Certified Ethical Hacking Techniques, Exploits, and Incident Handling, SANS GIAC Certified
- Microsoft Certified Systems Administrator (MCSA), Certified in Microsoft technologies and infrastructure management.
- Certified Information Systems Security Professional (CISSP), Industry-recognized certification for information security expertise.
- Security Certified Professional (SCP), Advanced skills in network and system security.
- SWIFT Certified Administrator, Certified in SWIFT systems administration and operations.
- Firewall Administration Certified, Expertise in F5, Checkpoint, Cyberguard, Cisco Palo Alto, and Symantec firewalls.
- Antivirus Administrator Certified, Specialized in Trend Micro, Symantec, and McAfee solutions.
Timeline
Senior Manager in Digital Engineering
National Bank of Fujairah
01.2022 - Current
Manager - Infrastructure Network & Security System
National Bank of Fujairah
01.2012 - 01.2016
Systems and Swift Administrator
National Bank of Fujairah
01.2004 - 01.2012
Network and Security Supervisor
National Bank of Fujairah
01.1996 - 01.2004
Master of Business Administration -
MATS University
BSc - Computer Network Engineering
OLWA University
- Project Management Professional (PMP), 2926242
- COBIT 5 Foundation Certificate, GR692002921TV
- Six Sigma Green Belt, Certified in process improvement methodologies.
- ITIL Version 3 Foundation Certified, C.859458 (00099034)
- Cisco Certified Internetwork Expert (CCIE), 350-001, CSC011374046
- Cisco Certified Network Associate (CCNA), CSCO11374046
- Certified Ethical Hacking Techniques, Exploits, and Incident Handling, SANS GIAC Certified
- Microsoft Certified Systems Administrator (MCSA), Certified in Microsoft technologies and infrastructure management.
- Certified Information Systems Security Professional (CISSP), Industry-recognized certification for information security expertise.
- Security Certified Professional (SCP), Advanced skills in network and system security.
- SWIFT Certified Administrator, Certified in SWIFT systems administration and operations.
- Firewall Administration Certified, Expertise in F5, Checkpoint, Cyberguard, Cisco Palo Alto, and Symantec firewalls.
- Antivirus Administrator Certified, Specialized in Trend Micro, Symantec, and McAfee solutions.
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