Summary
Overview
Work history
Education
Skills
Websites
Languages
Accomplishments
Certification
Timeline
Generic
Thomas C Joseph

Thomas C Joseph

Dubai,United Arab Emirates

Summary

Director with 28 years of experience in financial oversight, scheduling, and process improvements. Proven track record in employee engagement, customer relationship management, and cost reduction. Expertise in strategic planning and team management, driving business growth and operational efficiency. Prepared to leverage leadership skills to achieve organizational goals and enhance performance.

Overview

32
32
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Director of Administration & Facilities Management

Al Fattan Properties LLC
Dubai, United Arab Emirates
02.2025 - 08.2025
  • Directed administration department policies to align with company objectives.
  • Managed Al Fattan Properties worth AED 450 million across multiple locations.
  • Oversaw leasing and property management, ensuring strict legal compliance.
  • Collaborated with CEO to formulate strategies for organisational growth.
  • Executed operational management across procurement, HR, IT, transportation, and facilities.
  • Implemented cost control measures to reduce financial risk.
  • Led team in streamlining operations through innovative strategies.
  • Negotiated contracts with clients to maximise profitability.

Vice President, Client Success & Operations

Al Ghurair Facilities Solutions
Dubai, United Arab Emirates
09.2023 - 12.2024
  • Directed business entity with AED 353M in contracts across Dubai and Northern Emirates.
  • Oversaw IFM contracts, ensuring adherence to service standards in security and pest control.
  • Managed relationships with vendors and clients for transportation, accommodation, and administration of 3,500 staff.
  • Developed CapEx budgets and performance metrics to align operations with corporate goals.
  • Streamlined daily operations within HR, finance, procurement, and office management.
  • Collaborated with the CEO to drive strategic initiatives, enhancing organisational growth.
  • Fostered a positive work environment through effective communication channels.
  • Coordinated cross-functional teams for streamlined workflow processes.
  • Oversaw financial operations to ensure fiscal stability of the organisation.
  • Championed corporate social responsibility initiatives, contributing significantly towards community engagement.
  • Introduced innovative solutions with a focus on problem-solving and critical thinking skills.
  • Maintained high staff morale through effective leadership techniques.
  • Promoted diversity and inclusion that resulted in an enhanced company culture.
  • Mitigated risks to improve operational efficiency and service quality.
  • Streamlined operations by implementing efficient management strategies.

Head of Operations {Properties, Facilities, OA, DLP, & Home Services}

Azizi Developments LLC
Dubai, United Arab Emirates
01.2023 - 09.2023
  • Managed AED 242M portfolio in Integrated Facilities Management contracts across diverse service areas.
  • Oversaw daily operations in HR, finance, transportation, and accommodation functions.
  • Developed and implemented policies that enhanced operational efficiency.
  • Coordinated with stakeholders to drive strategic growth and manage vendor contracts.
  • Optimised service delivery and client relations while mentoring staff for high performance.
  • Led handover and defect liability services for 8,000 residential and commercial units.
  • Implemented ELV systems, reviewed architectural drawings, and coordinated necessary approvals.
  • Established call centre operations to enhance customer relationship management.
  • Maintained high standards of service by implementing quality control procedures.
  • Achieved team collaboration with regular staff meetings and feedback loops.
  • Negotiated contracts with vendors, securing optimal pricing and terms.
  • Introduced cost-saving measures to reduce overheads.
  • Improved workflow efficiency for enhanced productivity.
  • Coordinated cross-departmental initiatives to achieve overall business objectives.

Senior Manager – Operations, Facilities & Properties

Emrill Services LLC
Dubai, United Arab Emirates
02.2017 - 01.2023
  • Directed business operations valued at AED 110M in Integrated Facilities Management contracts.
  • Oversaw daily operations, including HR, finance, and procurement for over 1,400 staff.
  • Collaborated with Operational Director on growth strategies and budget management.
  • Optimised service delivery while effectively managing client relationships.
  • Implemented policies to enhance operational efficiency across all service areas.
  • Led staff mentoring initiatives to drive performance improvements.
  • Streamlined operations through efficient resource management strategies.
  • Managed risk assessment procedures, adhering to industry best practices.

Senior Manager – Operations, Asset, Facilities & Properties

MAB Facilities Management LLC
Dubai, United Arab Emirates
04.2013 - 02.2017
  • Managed AED 70M portfolio of Integrated Facility Management contracts across diverse services.
  • Oversaw operations, finance, procurement, and office management to enhance efficiency.
  • Directed project management activities, ensuring timely completion and effective budget management.
  • Developed policies to streamline processes and improve service delivery.
  • Successfully mobilized contracts, achieving KPI compliance and high customer satisfaction.
  • Mentored junior managers, fostering a culture of continuous learning.
  • Researched market conditions and competitor behaviour to identify trends and capitalize on new opportunities.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Engaged with clients, including Dubai Properties and Emaar Residential, to foster strong relationships.
  • Facilitated cross-functional collaboration, improving operational efficiency.
  • Negotiated major contracts, securing favourable terms for the company.

Head of Facilities Management

Conservo Facility Management
Doha, Qatar
01.2011 - 01.2013
  • Established and led FM operations in Qatar, overseeing business development and compliance.
  • Optimised service delivery through contract management and client liaison.
  • Conducted site inspections and tender evaluations for new properties.
  • Developed Capex budgets and operational strategies to enhance effectiveness.
  • Managed day-to-day operations across HR, finance, transportation, accommodation, and procurement.
  • Collaborated with SLT to implement growth strategies and manage vendor contracts.
  • Mentored staff to ensure performance aligned with KPIs.
  • Ensured compliance with health and safety regulations, promoting a safe working environment.
  • Liaised closely with security personnel for secure facility operations at all times.
  • Supervised team of facilities staff, driving high standards of service delivery.
  • Investigated complaints related to facilities services, delivering appropriate solutions quickly.
  • Implemented energy-saving initiatives, leading to a more sustainable operation.
  • Negotiated leases and managed property issues, safeguarding company interests.
  • Coordinated moves and space planning activities improving overall workflow efficiencies.

General Manager - Projects & Mall Operations

Gopalan Malls
Bangalore, India
01.2007 - 12.2010
  • Directed daily operations across HR, finance, procurement, and office management.
  • Streamlined tenant relations in multiple shopping malls, enhancing operational efficiency.
  • Transformed FAB Hotel BTM Palace South Wing into luxury suites through effective project oversight.
  • Implemented staff mentorship programmes to elevate departmental performance.
  • Established partnerships with companies to foster mutual growth and identify new business opportunities.
  • Managed contracts and liaised with clients to enhance service delivery.
  • Fostered a high-performance culture, resulting in increased productivity.
  • Maintained compliance with industry regulations while enforcing rigorous financial controls.

Manager - Projects, Administration, Operations & Abjar Group Of Hotels

Al Mulla Group
Dubai, United Arab Emirates
12.2003 - 12.2006
  • Managed residential, commercial, and hospitality properties while collaborating with CEO.
  • Cultivated strong client relationships to secure repeat business and expand opportunities.
  • Streamlined operational processes, reducing overhead costs and boosting efficiency.
  • Facilitated communication among multicultural stakeholders to ensure project alignment.
  • Resolved construction challenges with project stakeholders, delivering timely solutions.
  • Evaluated new technologies for design integration to enhance functionality.
  • Provided design consultation for hospitality projects tailored to client needs.
  • Delegated tasks effectively to maximise team productivity and efficiency.

Manager Productions & Administration

Cummins India
Pune, United Arab Emirates
10.2001 - 11.2003
  • Directed procurement, commissioning, and installation of generators between 250 and 1500 kilowatts at Cummins Kirloskar Factory.
  • Managed procurement and installation of electrical components for various clients, including military bases.
  • Oversaw trials of 1200-kilowatt gas and steam turbine generators to ensure optimal performance.
  • Administered operations for the production plant, supporting welfare, accommodation, and transport for 275 staff.
  • Identified market growth opportunities through thorough research and analysis.
  • Cultivated relationships with clients to secure repeat business and enhance loyalty.
  • Boosted departmental efficiency by streamlining operational processes and communication channels.
  • Enforced safety regulations to minimise workplace accidents and promote a positive environment.

Operations Manager, Assistant Manager, Engineer

CSL Pvt Ltd, BVG India Ltd, Quess NISA Global
Mumbai, India
08.1993 - 11.2001
  • Acquired expertise in electrical, mechanical, and infrastructure management across various roles.
  • Managed 225 team members, including 85 technical, security, and janitorial personnel.
  • Oversaw operations related to real estate, cleaning services, administrative support, and technical services.
  • Rectified defects on idle machinery by sourcing spare parts locally.
  • Maintained major static equipment such as heat exchangers and chillers through chemical and mechanical cleaning.
  • Conducted root cause analysis to swiftly resolve maintenance issues.
  • Monitored machinery daily, analysed parameters, and implemented corrective actions as necessary.
  • Directed implementation of safety protocols, creating safer workplace conditions.

Education

Master of Business Administration - Operations Management

Jaipur National University
Jaipur / India
09.2019 - 09.2021

Bachelor of Engineering - Electrical Engineering

Cochin University Of Science & Technology
Cochin / India
08.1989 - 08.1993

Diploma In Fire Engineering & Safety Management - Fire Engineering & Safety Management

BSS National Development Agency
Chennai / India
05.2015 - 05.2016

Diploma In Industrial Security - Industrial Security & Administration

Institute Of Industrial Security
Nasik / India
05.1998 - 05.1999

Skills

Project Management, Project Portfolio Management, Facilities Management,
Property Management, Business Administration, Contract Negotiation, Sustainability, Strategic Leadership,
Business Development, Customer Satisfaction, Quality Management, Vendor Management, Business Continuity, Quantitative Analytics, Project Portfolio Management, Executive Leadership, Mitigation Strategies, Strategic Vision, Change Management, Operational Excellence, Data Analytics, Business-to-Business (B2B), Stakeholder Engagement, Community Management, Market Analysis, Business Process Improvement, Property Management, Business Planning, P and L management,

Risk management proficiency

Languages

English
Advanced
Hindi
Advanced

Accomplishments

🏆 Client Partnership Award (2018) – Meraas, Middle East Cleaning & Hygiene Awards

🏆 Customer Happiness Award (2019) – Emaar

🏆 Facilities Manager of the Year (2021) – Construction Business News ME & MEFMA

Certification

  • International Facility Management Association (IFMA) – Certified Facility Manager - IFMA, CFM®Registered No.1172913, Project Management Professional (PMP®)
  • Project Management Institute (PMI) – PMP® Certified, PMP® Number: 3307843, Certified Facility Manager (CFM®) – IFMA
  • NEBOSH & IOSH Qualified
  • Certified QMS Lead Auditor – Bureau Veritas
  • PBICSc Licensed & Certified

Timeline

Director of Administration & Facilities Management

Al Fattan Properties LLC
02.2025 - 08.2025

Vice President, Client Success & Operations

Al Ghurair Facilities Solutions
09.2023 - 12.2024

Head of Operations {Properties, Facilities, OA, DLP, & Home Services}

Azizi Developments LLC
01.2023 - 09.2023

Master of Business Administration - Operations Management

Jaipur National University
09.2019 - 09.2021

Senior Manager – Operations, Facilities & Properties

Emrill Services LLC
02.2017 - 01.2023

Diploma In Fire Engineering & Safety Management - Fire Engineering & Safety Management

BSS National Development Agency
05.2015 - 05.2016

Senior Manager – Operations, Asset, Facilities & Properties

MAB Facilities Management LLC
04.2013 - 02.2017

Head of Facilities Management

Conservo Facility Management
01.2011 - 01.2013

General Manager - Projects & Mall Operations

Gopalan Malls
01.2007 - 12.2010

Manager - Projects, Administration, Operations & Abjar Group Of Hotels

Al Mulla Group
12.2003 - 12.2006

Manager Productions & Administration

Cummins India
10.2001 - 11.2003

Diploma In Industrial Security - Industrial Security & Administration

Institute Of Industrial Security
05.1998 - 05.1999

Operations Manager, Assistant Manager, Engineer

CSL Pvt Ltd, BVG India Ltd, Quess NISA Global
08.1993 - 11.2001

Bachelor of Engineering - Electrical Engineering

Cochin University Of Science & Technology
08.1989 - 08.1993

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Thomas C Joseph