Thomet Lazaro
Dubai,United Arab Emirates
Summary
Personable and driven individual with strong background in customer service and team leadership. Possesses excellent communication and problem-solving skills, ensuring smooth and efficient restaurant operations. Committed to enhancing guest experiences and driving team performance in Managerial role.
Offering strong leadership and customer service skills with background in hospitality. Knowledgeable about team management, conflict resolution, and maintaining high standards of food safety and hygiene.
Focused [Job Title] with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Restaurant Supervisor
Tobys Estate Coffee Roasters
Dubai, United Arab Emirates
09.2023 - 12.2025
- Ensured smooth operation by effectively managing all front of house staff.
- Managed inventory to avoid shortages and reduce waste.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Trained new staff members, leading to improved service standards.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Fostered team cohesion through regular communication and feedback sessions.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
- Promoted positive dining experience with exceptional customer service skills.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Established effective communication channels between front and back of house teams for smoother operation.
- Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Improved customer satisfaction by promptly addressing and resolving complaints.
Coffee Partnership Manager
BEANZ
Dubai, AE
02.2023 - 08.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Interacted well with customers to build connections and nurture relationships.
- Assisted on doing Offline Orders for clients when necessary
- Build and Upload customer's menu for the application
- Joined business development meetings and supported market outreach plans to improve business development.
- Strengthened relationships with partners through regular communication and meetings.
Senior barista
Alchemy Specialty Coffee
Dubai
11.2020 - 11.2022
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Created new training guidelines, and provided staff orientation and training.
- Designed and adjusted work schedules to meet business demands.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Trained new staff for enhanced productivity.
Store Manager
% Arabica UAE
Palm Jumeirah
03.2018 - 10.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Developed a team-oriented environment by implementing effective leadership strategies.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
Barista Master
% Arabica UAE
City Walk Dubai
08.2016 - 03.2018
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created new training guidelines, and provided staff orientation and training
- Ensured customer satisfaction by providing top-quality coffee and beverages.
Sales Representative/ Cashier
Almaya Group of Companies
Dubai
03.2013 - 03.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Fostered strong customer relationships through exceptional service.
Education
Bachelor of Science - Marketing
San Sebastian College
PhillippinesSkills
- Customer Needs Assessments
- Operational Procedures
- Staff performance evaluation
- Espresso machine operation
- Coffee grinding techniques
- Milk steaming and frothing
- Specialty coffee knowledge
- Brewing techniques
- Administrative support
- staff management
Certification
Brewing Certificate, Specialty Coffee association - January 2022
Timeline
Restaurant Supervisor
Tobys Estate Coffee Roasters
09.2023 - 12.2025
Coffee Partnership Manager
BEANZ
02.2023 - 08.2023
Senior barista
Alchemy Specialty Coffee
11.2020 - 11.2022
Store Manager
% Arabica UAE
03.2018 - 10.2020
Barista Master
% Arabica UAE
08.2016 - 03.2018
Sales Representative/ Cashier
Almaya Group of Companies
03.2013 - 03.2015
Bachelor of Science - Marketing
San Sebastian College