THOUFEEQUE RASHEED H
Summary
An extremely motivated and resourceful individual with over 14 years of experience in providing an excellent quality of customer service, showing pride in the services delivered. I am confident in communicating with a wide range of people from different countries. Able to contribute my work efficiency to any team and communicating with the other team members articulate and have a passion for the work I do. Showing willingness to provide high standards consistently and possesses a good work ethic, prepared to take on various tasks and always doing my best.
Overview
17
17
years of professional experience
Work History
Senior Travel Consultant
Ajman National Travel
10.2023 - Current
- Handling Corporate accounts
- Consistently provide the highest standard of customer service and professionalism
- Making appropriate travel arrangements, reservations and ticketing for international routing through Global Distribution Systems like Amadeus /Galileo, Hotel Reservation Through TBO holidays, Emirates Holidays, NDC platform, Total Travel Solutions for Corporate Clients
Senior Travel Consultant
Musafir.com
05.2023 - 10.2023
- Company Overview: Musafir.com – UAE
- Consistently provide the highest standard of customer service and professionalism
- Handling Corporate accounts – Dubai Racing club, DAMAC, Sharjah Art Foundation, Rugby UAE Federation, PROSCAPE, BUIMERIC, Emaar Group, EFS, SHOBHA, Emirates Racing club, Electra Solution, Ocean Air field, Corys Piping system, Al abbar family Group under Emaar Group, Alec.ae etc
- Making appropriate travel arrangements, reservations and ticketing for international routing through Global Distribution Systems like Amadeus /Galileo, Hotel Reservation Through TBO holidays, Emirates Holidays, NDC platform, Total Travel Solutions for Corporate Clients
- Musafir.com – UAE
Senior Travel Consultant
Sharjah National Travel & Tourist Agency (SNTTA)
09.2016 - 11.2022
- Company Overview: Sharjah and Dubai
- Making appropriate travel arrangements, reservations and ticketing for international routing through Global Distribution Systems like Sabre, Galileo and Amadeus
- Consistently provide the highest standard of customer service and professionalism
- Dealing customer queries and interacts with global customers to resolve travel related issues
- Responsible for arranging travel arrangements for Corporate accounts - ETISALT Academy / Al Qabdah / Sharjah Police GHQ
- Managed accounting operations, account reporting through E-Travel 2000
- Hotel Reservations through TBO Holidays, GTA Beds online, 24x7
- Selling Ancillary services like Travel Insurances, Meet & Greet Services, International Driving License
- Successfully achieved and exceeded annual target goals set by the management and consistently received positive feedback from managers on performance reviews
- Sharjah and Dubai
Leisure Travel Consultant
Al Shamsi Travels
10.2014 - 08.2016
- Company Overview: Dubai-UAE
- Issuing and re-issuing of tickets
- Handled Dubai Ministry account, Pan Emirates furniture company, School of Research Account
- Responding to all phone enquiries promptly, courteously and in friendly manner
- Building strong relationship with clients
- Up selling relevant add-ons, like, insurance, excursions, currency etc
- Making hotel booking through Rez live, TBO Holidays, & dotwconnect.com etc
- Advising on and organizing visas & passports
- Booking rail, hotel, and domestic and international air travel
- Dubai-UAE
Counter Supervisor
Europe Travels
02.2012 - 08.2014
- Company Overview: Doha – Qatar
- Responding to all phone enquiries promptly, courteously and in friendly manner
- Handled Qatar binladin group QBG, Shapoorji pallonji group, Qatar karate federation -QKF
- Issuing, re-issuing, refunding of tickets for retail & corporate department
- Making group booking for corporate divisions
- Provided information about each tourist attraction visited highlighting its cultural and historical essence
- Making hotel booking through uniquechoice.com
- Assists individuals and groups in planning, organizing, and booking travel
- Conducts research according to the requirements of the client; get the most affordable deals if that’s what the clients wish
- Doha – Qatar
Travel Consultant
Albarrak Travels agency
02.2008 - 06.2011
- Company Overview: AlAhsa (Saudi Arabia)
- Arrange all travel needs including international and domestic air, rail, hotel, car, alternate ground transportation, and necessary documentation needs
- Made booking arrangements for clients in person on the phone and online
- Developed and maintained outstanding relationship with clients and exceeded their expectations for customer service while securing their travel arrangements
- AlAhsa (Saudi Arabia)
Education
B.A. - Economics
Calicut University
IATA –UFTAA Foundation -
IATA Training & Development Institute
Cochin, IndiaAirlines Ticketing Travel management -
School of Airlines Travel Management
Cochin, IndiaGalileo Travel port - A m a d e u s / Sabre
Galileo Travel Port
Mumbai, IndiaAmadeus -
Amadeus
Dammam, Saudi ArabiaSabre -
Emirates Aviation college
Skills
- GDS (Galileo, Amadeus, Sabre, Amadeus Altea)
- Ticket booking exchanges
- Refund processing
- Management skills
- Leadership skills
- Handling Customer Complaints
- Organization Skill
Languages
English
Arabic
Hindi
Malayalam
Urdu
Hobbies and Interests
- Traveling
- Swimming
Disclaimer
The above mentioned particulars are true and to the very best of my knowledge. As a dependable and conscientious team member, offering a consistent record of excellence in all aspects of my life. I wish to explore employment opportunities within your organization. Thanking you for taking time to consider my application. I am looking forward to meet you at your convenience.
Personal Information
- License: LMV – UAE
- Passport Number: N9940330
- Father's Name: Haroon Rasheed
- Date of Birth: 08/20/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Travel Consultant
Ajman National Travel
10.2023 - Current
Senior Travel Consultant
Musafir.com
05.2023 - 10.2023
Senior Travel Consultant
Sharjah National Travel & Tourist Agency (SNTTA)
09.2016 - 11.2022
Leisure Travel Consultant
Al Shamsi Travels
10.2014 - 08.2016
Counter Supervisor
Europe Travels
02.2012 - 08.2014
Travel Consultant
Albarrak Travels agency
02.2008 - 06.2011
B.A. - Economics
Calicut University
IATA –UFTAA Foundation -
IATA Training & Development Institute
Airlines Ticketing Travel management -
School of Airlines Travel Management
Galileo Travel port - A m a d e u s / Sabre
Galileo Travel Port
Amadeus -
Amadeus
Sabre -
Emirates Aviation college
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