Thubelihle Moyo
School Adminstrator
Dubai,Dubai
Summary
Exceptional Nanny with experience supporting daily success and health of children of varying needs and interests. Versatile and adaptable in conducting errands, cooking, changing diapers and entertaining children according to parental specifications. Reliable and supportive member of house operations, assisting family as extenuating circumstances arise.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Nanny
Mariette Skinner
Dubai, UAE
09.2019 - 10.2021
- Assisted children in dressing appropriately for day's activities.
- Assisted children with homework assignments and special projects across different subjects.
- Involved children in caring for household pets and chores.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Read and discussed stories with children to boost literacy and reading comprehension skills.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles and read books to young children.
- Met children at bus stop to walk home and assist with crossing street.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with light housekeeping duties as well as running errands.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Supported children in play activities, meals and snacks, hygiene and socialization.
Sales Associate
Jumeirah Beach
Dubai, Uae
11.2018 - 02.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
Customer Service Associate
SPAR Supermarket
Gwanda, Zimbabwe
08.2015 - 06.2018
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Offered basic technical support for clients on wide range of company products.
- Executes excellent sales floor merchandising and selling.
- Boosted sales revenue by skillfully promoting diverse service options.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Gwanda High School
GWANDA Zimbabwe 01.2010 - 11.2011
Skills
Meal planning and preparation
Certification
Strong Point Educational Institute[CNA]
Timeline
Diploma in customer service
11-2021
Strong Point Educational Institute[CNA]
09-2021
Nanny
Mariette Skinner
09.2019 - 10.2021
Sales Associate
Jumeirah Beach
11.2018 - 02.2019
Customer Service Associate
SPAR Supermarket
08.2015 - 06.2018
High School Diploma -
Gwanda High School
01.2010 - 11.2011
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