Thuraiya Dawood
Abu Dhabi
Summary
Seasoned Senior Branch Manager in the banking field with over 19 years of experience. Brings expertise in retail distribution and audit across diverse geographical regions in the GCC, including the UAE, Qatar, and Kuwait. Career defined by commitment to operational excellence, strategic leadership, and fostering robust client relationships. Successfully managed and optimized branch networks, ensuring seamless operations and maximizing profitability. Conducted comprehensive audits for both retail and corporate sectors, enhancing compliance and operational efficiency. Navigated unique business landscapes of the UAE, Qatar, and Kuwait, implementing tailored strategies that drive growth and customer satisfaction. Passionate about animal welfare and actively supports initiatives aimed at protecting and improving the lives of animals across the region and the world.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Branch Manager
Abu Dhabi Commercial Bank
10.2019 - Current
- Continuation of job responsibilities from Union National Bank
AVP & Branch Manager
Union National Bank
12.2016 - 10.2019
- To run the day to day operations of the Branch through the development of a highly developed and motivated sales and service culture ensuring the achievement of all financial and non-financial targets in line with the Bank’s objectives and required standards
AVP & Branch Manager
Mashreq Bank
12.2015 - 12.2016
- Lead and manage the day to day operations of the branch by ensuring the branch meet its financial goals, delivering exceptional customer service, managing staff and ensuring compliance with banking regulations and policies.
Senior Internal Auditor
Mashreq Bank
08.2014 - 12.2015
- Execute audits pertaining to (Wholesale, Retail, Operations & Information Technology)
- Prepare the Annual Audit Plan, provide appropriate recommendations for improvement to minimize risk, finalize the General Audit Reports, develop action plans and present for discussions and acceptance in Exit meetings.
Auditor
Mashreq Bank
10.2012 - 08.2014
- Prepare risk-based Audit Plans of the bank
- Assist Auditor in charge in execution of audits to identify weakness and provide appropriate recommendations for improvement.
Assistant Auditor
Mashreq Bank
05.2010 - 09.2012
- Carry out audits assigned by Auditor in charge and other assignments (investigations and other reviews).
Local Market Manager (Branch Manager)
Badr Al-Islami Finance Company (Mashreq Bank Group PSC)
08.2008 - 05.2010
- Manage a branch with a customer base, and a portfolio of Assets and liabilities and also identify new business opportunities, monitor and analyze customer attrition.
Branch Manager
RBS Bank Previously known as ABN AMRO Bank
07.2007 - 06.2008
- Oversee all aspect of the service center operations, including staffing and ensure profitable running of the center.
Customer Service Team Leader
ABN AMRO Bank
11.2006 - 07.2007
- In charge of all customer service officers, customer service representatives, Liability relationship managers at the main branch.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
Call Center Representative/ Supervisor
FedEx Express
06.2005 - 10.2006
- Provide professional responses to customer telephone calls by providing information on tracking packages and informing customers of the status of their shipments.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Education
Bachelor of Arts - Applied Business With Honours
Emirates Aviation University
DubaiSkills
- Operations Management
- Sales management
- Control testing
- Business Process Analysis
- Data Analytics
- Regulations and compliance
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Risk Management
- Enterprise risk management
Personal Information
- Date of Birth: 07/28/82
- Gender: Female
- Nationality: United Arab Emirates
Certification
- Certified by the UAE Internal Audit Association (IIA-UAE), 1732876
- Certified Islamic Finance Executive (CIFE), ETHICA Institute of Islamic Finance, 2011
- Omega Performance Credit Certification
Technical Skills
Microsoft Office (Word, Excel, Power Point etc), Internet Windows Operation, Outlook, Core Banking System (Flexcube)/ Oracle, Business Objects, CRM (Banking and shipping versions)
Special Assignments
- Secondment to Fraud and Investigation Unit, 3 months, 2013
- Secondment to Mashreq Bank Kuwait as Kuwait Internal Auditor, 03/01/14, 05/10/14
- Secondment to Mashreq Bank Qatar as Qatar Senior Internal Auditor, 08/12/14, 12/01/15
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Swahili
Beginner (A1)
Hindi
Beginner (A1)
References
To be provided at time of request.
Timeline
Senior Branch Manager
Abu Dhabi Commercial Bank
10.2019 - Current
AVP & Branch Manager
Union National Bank
12.2016 - 10.2019
AVP & Branch Manager
Mashreq Bank
12.2015 - 12.2016
Senior Internal Auditor
Mashreq Bank
08.2014 - 12.2015
Auditor
Mashreq Bank
10.2012 - 08.2014
Assistant Auditor
Mashreq Bank
05.2010 - 09.2012
Local Market Manager (Branch Manager)
Badr Al-Islami Finance Company (Mashreq Bank Group PSC)
08.2008 - 05.2010
Branch Manager
RBS Bank Previously known as ABN AMRO Bank
07.2007 - 06.2008
Customer Service Team Leader
ABN AMRO Bank
11.2006 - 07.2007
Call Center Representative/ Supervisor
FedEx Express
06.2005 - 10.2006
Bachelor of Arts - Applied Business With Honours
Emirates Aviation University
- Certified by the UAE Internal Audit Association (IIA-UAE), 1732876
- Certified Islamic Finance Executive (CIFE), ETHICA Institute of Islamic Finance, 2011
- Omega Performance Credit Certification
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