Hi, I’m
Tia Martens
Dubai
Summary
Proficient Personal Assistant and Sales Associate with over 8 years of customer service experience, specializing in administrative work, Hospitality, Retail Sales and Real Estate. Bringing forth exceptional customer service skills with an ability to communicate effectively between all departments. Known for increasing productivity and relieving workload of managerial staff.
Overview
8
years of professional experience
Work history
Dacha Real EstateDubai
Real Estate Agent
01.2024
Job overview
- Developed and maintained a database of all clients, including their current and past transactions
- Managed all aspects of the sales process from preparation to close
- Developed comprehensive customer profiles to ensure personalized service and build customer loyalty
- Prepared and presented detailed market analysis reports and sales presentations to prospective buyers.
Village Real EstateMelbourne
Personal Assistant & Sales Consultant
01.2023
Job overview
- Executive Assistant to CEO, managing all business and personal meetings and appointments
- Social media manager, managing the company's website and all social media accounts
- Full licensed Sales Consultant, managing my own sales campaigns and selling properties on the market
- Conduct seminars and training sessions for other agents
- Coordinated complex travel and meeting arrangements for the executive team.
Ray White SeddonMelbourne
Operations Manager and Personal assistant to the Director
01.2022
Job overview
- Managed and oversaw the daily operations of the office
- Coordinated calendars, meetings and all other appointments for Director
- Interviewed, & hired new employees, trained and guided them throughout their employment
- Managed all phone calls and emails
- Directed correspondence accordingly.
David Jones Luxury Department StoreMelbourne
Assistant Floor Manager
01.2020 - 01.2022
Job overview
- Worked on the shop floor along side store manager overseeing the operations of 120+ brands and stores
- Oversaw Sales and Revenue KPIs, while also managing customer metrics
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Handled all customer feedback, complaints and VIP relations
- Assisted with team management, policy and compliance checks with the stores procedures
- Assisted with daily operations of the store, ensuring store punctuality, cleanliness and organization
Expressions BoutiqueQueensland
Retail Store Manager
01.2019 - 01.2020
Job overview
- Cross-sold complementary items, resulting in an increase in average transaction size
- Recommended products that met customer needs, resulting in increase in sales
- Tracked and reported sales, promotions and discounts
- Exceeded sales targets and KPIs
- Planned and executed a storewide product refresh that modernized the look and feel of the store
- Assisted in the training and onboarding of new employees.
Education
Grammar Private School
High School Diploma
University overview
- High-school and Tafe Graduation
- CERT 1&3 in Retail Management
- CERT 3 in Property Services
- Agents Representative Certificate
- Hospitality Management Certificate
Skills
- Client management
- Retail management
- Operations management
- Personal Assistant Management
Languages
English
Native
Arabic
Advanced
Timeline
Real Estate Agent
Dacha Real Estate
01.2024
Personal Assistant & Sales Consultant
Village Real Estate
01.2023
Operations Manager and Personal assistant to the Director
Ray White Seddon
01.2022
Assistant Floor Manager
David Jones Luxury Department Store
01.2020 - 01.2022
Retail Store Manager
Expressions Boutique
01.2019 - 01.2020
Grammar Private School
High School Diploma
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