Tiffany Frearson
Glasgow,Scotland
Summary
A highly motivated and eager to learn individual with 7 years customer service experience. I am a detail-oriented team player with strong organizational skills and have the ability to handle multiple projects simultaneously with a high degree of accuracy. After many years working in the customer service industry, I have learnt to easily adapt and work in any type of environment I am introduced to. I am always seeking to learn new skills and be pushed out of my comfort zone.
Overview
2025
2025
years of professional experience
Work history
Customer Service Assistant
Avanti West Coast
Glasgow, Scotland
10.2023 - 10.2024
- Provided a high-end individually personalised service to First-Class passengers, resulting in receiving multiple 5 star reviews from mystery shoppers and passengers.
- Created a welcoming atmosphere through friendly interactions with passengers.
- Provide information on services, schedules, and amenities
- Support crew during safety checks and emergencies such as Onboard illness, fatalities, train evacuations or onboard threats.
- Assisting passengers and giving them up to date information during emergency evacuations.
- Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
- Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during on-board service delivery.
- Stepped up as acting Practice Manager during busy periods or sickness.
Concierge
Grosvenor Casinos
Glasgow, Scotland
7 2022 - 10.2023
- Worked in a fast paced environment
- Served as the initial point of contact for guests checking in; providing warm greetings and helpful assistance upon arrival.
- Dealt with billing and cash handling
- Answered phone calls to take orders, give information and document reservations.
- Served high customer volumes during special events, nights, and weekends.
- Assisted in training new starting colleagues.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
Customer Advisor
B&Q
Glasgow, Scotland
04.2017 - 5 2023
- Answered customer service inquiries via telephone and email to address customer needs and promote optimum outcomes.
- Operated tills and dealt with cash handling.
- Trained new employees on customer service, money handling and organizing strategies.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering enquiries and providing product information.
- Operated pallet trucks and material moving equipment to receive and transport items.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Stocked shelves to match planogram images and instructions.
- Assisted customers in product selection, resulting in increased sales.
Education
SCQF Level 6 Health And Beauty Care
Glasgow Clyde College
Hillpark Secondary School
Skills
- Communication
- People skills
- Computer literate
- Adaptability
- Flexibility
- Problem Solving
- Organized
Timeline
Customer Service Assistant
Avanti West Coast
10.2023 - 10.2024
Customer Advisor
B&Q
04.2017 - 5 2023
Hillpark Secondary School
Concierge
Grosvenor Casinos
7 2022 - 10.2023
SCQF Level 6 Health And Beauty Care
Glasgow Clyde College
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