Tiffany McGrath

• Supported the founder in securing and delivering the Minor Hotels MENA corporate sustainability contract, (38 hotels)
• Designed and delivered training, green meetings, and other initiatives to embed sustainability best practices, including award submissions, food waste reduction programs, certification, and compliance across a diverse hotel and residence portfolio.
• Managed diverse teams to achieve sustainability goals in a collaborative environment.
• Drove significant food waste reductions through the PLEDGE on Food waste certification; implementation of food waste monitoring tools; and skip management.
• Collaborated with a UK-based team to conduct Carbon Footprint assessments and develop sustainability action plans.
• Introduce clients to vendors that support their decbonisation goals, vendors that deal with flow fixtures, HVAC systems, green cleaning, waste management, hydration solutions and so on.
• Established a culture of environmental responsibility through benchmarking, reporting, and stakeholder engagement. (EGBC, HCMI, or chosen system)
• Served as a Green Key Auditor for Emirates Green Building Council, advancing sustainability in the UAE and Qatar.
• Shared insights and best practices in sustainable hospitality as a panelist at major industry events in Dubai and Abu Dhabi.
• Collaborated with the World Sustainable Hospitality Alliance to promote Net Positive Hospitality.
• Deep understanding of Dubai-specific environmental legislation such as DET 19 Guidelines and D41 requirements. Familiar with global sustainability standards and certification frameworks, including GSTC, GRI, Green Key, Earth Check, Green Growth 2050, LEED O&M, and ISO 14000.

Consultant & Content Creator, Sustainability - 7/2021 – 11/2023

Freelance content creator and platform administrator for Sustainability Kiosk’s B2B platform, focusing on hospitality sustainability topics such as waste reduction, Net-Zero, green buildings, carbon strategies, and sustainable hotels. Advised on operational strategies to reduce waste and energy, developed and implemented sustainability action plans, and supported client hotels in formulating, executing, and benchmarking their sustainability strategies.

• Developed, planned and delivered engaging sustainability education and awareness campaigns and programmes for school-aged children aged 5-15.
• Focus included climate crisis, plastic, the great pacific garbage patch, waste segregation, food security, biodiversity loss, soil, permaculture principles, organic gardening and companion planting.
• Content co-author and delivery for a project involving the team at Majid Al Futtaim in Dubai regarding sustainability education programs for their in-house children's programs.

(Position affected by Covid)

Working with the on-site Sustainability Manager, developing initiatives that allow the resort to work towards achieving its sustainability goals.

• Guided departments in setting and achieving sustainability goals and implementing related initiatives.
• Contributed to the development and launch of the Six Senses "Earth Lab" concept, resulting in the construction of the Earth Lab at Zighy Bay to showcase sustainability activities and engage guests.
• Supported the development and implementation of the hotel's overall sustainability strategy.
• Developed Earth Lab policies, procedures, training materials, and "Grow with Six Senses" children's program components.
• Created, engaging guest activities focused on upcycling, including glass waste recycling into gifts using a kiln, soap-making from cooking oil (including recipe development and training), and crafting products for the Alchemy Bar.
• Developed and implemented waste reduction strategies, achieving an 85% reduction in waste to landfill within months.
• Facilitated Earth Lab classes for staff, guests, and children.
• Delivered ongoing employee sustainability training and conducted departmental audits.
• Researched, assessed ROI, and proposed technical and upcycling solutions for waste management, including glass and organic material, to achieve zero-waste goals.
• Set targets and goals aligned with the Sustainability Action Plan.
• Streamlined guest sustainability messaging and collaborated with departments to implement related initiatives.
• Coached and supported the sustainability committee.

Secondary business I founded, focussing on hand-made cold processed soap, created from organic, sustainably sourced ingredients. The product was offered in a variety of boutique resorts as a white label product. It was also sold in selected retail outlets.

• A small business in the Fiji Islands, specialising in hospitality consulting, proprietary IT systems and general operational assistance for businesses in the hospitality, tourism and travel industry.
• Focus on Inbound Tour Operators, and Hotels
• Short and long-term contracts with clients within the Fiji Islands, and Australia.

I left the Fiji Islands in 2015 to then move to Australia, China, Oman, The UAE and KSA.

2015 All Pacific Travel Concept (APTC), Australia

Contractor 6 Months – Implement Supplier Connectivity with hotel partners (Dynamic Rates & Availability from Hotels into Tourplan System)

2014 Rosie Holidays, Fiji Islands

Contractor 6 Months – Implement XML Connectivity with travel agents and wholesale partners. (Feed wholesale partner systems with Tourplan Rates & Availability data allowing for seamless instantaneous booking)

2002 - 2013 ATS Pacific, Fiji Islands

Contractor Long Term – Systems Manager

• Involved in many aspects of day-to-day business with an emphasis on managing the “product and systems team” (rates and data) and overseeing the servers and network infrastructure.
• Key Focus - Streamline workflow for all departments. Train and implement critical systems such as reservations, online bookings, CRM, websites and event management. Design and document policies and procedures and write brochures, web content, operational guidelines, reports, and tenders. Liaise with hotel suppliers and be a point of contact for wholesale travel agents, especially XML clients. Ensure Fiji Operations operated in Synch with the Australia and NZ Operations.

2001 - 2012 MICROS, Australia

Contractor Ad-Hoc – System Implementation & Support Specialist.

Supported the regions of Australia, New Zealand, The Pacific and Tahiti with implementation, training, configuration and remote support for the Micros Point of Sale system in hotels, cafes, restaurants, bars and casinos.

1996 – 2001 MICROS-FIDELIO, Australia

Systems and Training Specialist (Australia, New Zealand, Pacific Region)

1996 Sydney Boulevard Hotel, Sydney, Australia

Night Manager (Front Office), Night Auditor (Front Office)

1994 - 1996 Gold Coast International Hotel, Queensland, Australia

Night Auditor and relief Night Manager (Front Office), Piano Lounge Bar Attendant (F&B), Planters Bar Attendant (F&B)

1993 Byron Bay Beach Hotel, Byron Bay, Australia

1993 Lennox Head Hotel, Lennox Head, Australia

1990 – 1994 Southern Cross University, Union Club House, Australia

1988-1990 Royal North Shore Hospital, St Leonards, Sydney Australia