Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
TIGIST DIRIBA

TIGIST DIRIBA

CUSTOMER SERVICE REPRESENTATIVE
Dubai

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Reliance Building Solutions FZE
08.2023 - 03.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Officer

Holiday Inn Ethiopia
03.2021 - 06.2023
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Education

Bachelor of Arts - Accounting And Finance

Rift Valley University
Addis Ababa,Ethiopia
12-2020

Skills

Customer service

Timeline

Customer Service Representative

Reliance Building Solutions FZE
08.2023 - 03.2025

Customer Service Officer

Holiday Inn Ethiopia
03.2021 - 06.2023

Bachelor of Arts - Accounting And Finance

Rift Valley University

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