Tigran Hunanyan

As Tribe Tech Lead in Digital Channels within Ameria Bank I am responsible of overseeing the technical strategy and execution of a specific domain (the "tribe"). Their focus includes ensuring high-quality delivery, effective release management, and continuous technological advancement across all digital channel products. Key responsibilities are typically:

• Define Technology Strategy: Set the overall technical direction for the tribe, ensuring that systems are scalable, maintainable, and aligned with business goals.
• Architectural Oversight: Ensure robust, modular, and scalable architecture across the digital products, facilitating evolution as per business and user needs.
• Best Practices & Standards: Promote and enforce coding standards, testing practices, and continuous integration/continuous delivery (CI/CD) pipelines within teams.
• Innovation & Modernization: Continuously identify areas of improvement, new technologies, and modern frameworks that enhance the tribe’s ability to deliver value.
• End-to-End Delivery Ownership: Own the delivery lifecycle for products within the digital channels, ensuring timelines are met and quality standards are upheld.
• Release Management: Plan and oversee release schedules, coordinating between squads to ensure smooth, conflict-free releases, and manage dependencies across the tribe.
• Risk & Issue Management: Anticipate and mitigate risks in the delivery process, and promptly address issues that may block progress.
• Cross-Functional Collaboration: Work closely with other tribe leads, product owners, and business stakeholders to align the tribe’s output with overall company objectives.
• DevOps & Automation: Drive automation in infrastructure, testing, and deployments to streamline operations, ensuring reliability and faster time to market.
• Mentoring & Coaching: Provide mentorship to developers, fostering an environment of continuous learning, skill growth, and technical expertise within squads.
• Team Structure & Growth: Help define the tribe’s organizational structure, ensuring the right skill sets are available across squads. Play an active role in recruiting, onboarding, and career development of technical talent.
• Foster Agile Culture: Advocate for and guide teams in agile practices, encouraging self-organization and iterative improvements while focusing on technical excellence.
• Technical Debt Management: Ensure that technical debt is properly addressed and that future development doesn’t incur unnecessary or avoidable debt.
• Code & System Quality: Ensure that systems developed are performant, secure, and meet user expectations, with a strong focus on testing, monitoring, and continuous improvements.
• Technical Evangelism: Communicate the technical strategy and decisions to both technical and non-technical stakeholders, ensuring clear understanding and alignment.
• Reporting: Provide regular updates on progress, delivery timelines, risks, and opportunities to senior leadership and other relevant stakeholders.
• Align with Business Goals: Ensure that technology choices and product development within the digital channels align with broader business objectives, enabling the tribe to contribute effectively to the company’s success.
• Customer-Centric Focus: Drive technology decisions that enhance the end-user experience on digital channels, staying adaptable to changing customer needs and behaviors.

• As a key member of Technamin LLC, a SaaS gaming service provider, I played an instrumental role in driving team performance and operational efficiency. Through my continuous evaluation of performance, I identified areas in need of improvement and implemented strategies to keep our team on track.
• I regularly led meetings with team leaders and front-line staff to convey important operational information and new targets. By maintaining an organized inventory with accurate records through proper ordering, tracking, and auditing procedures, I ensured that our operations ran smoothly.
• To further improve efficiency, I managed workflows by creating effective schedules and delegating work based on personnel strengths and knowledge. By optimizing our use of services and SaaS solutions, I was able to decrease our yearly IT budget for collaboration needs by 50%, as well as reduce cloud hosting costs by 30%.
• As a result of my leadership and direction, I designed, planned, and organized IT operations and office IT teams from scratch. I successfully hired over 15 IT professionals and organized staff shifts for 16/7 operations, setting the foundation for a highly efficient and effective team.
• In addition to my core responsibilities at Technamin LLC, I also took on the role of key Product Owner and System Architect for newly creating Telegram gaming bots. Through my leadership and direction, I successfully managed the development process for these bots, ensuring that they were delivered to our partners on time and to their satisfaction.
• As a seasoned professional in cloud-native development, I also contribute as a System Architect to guide our development teams on best practices and techniques to achieve our goals. With my deep understanding of cloud technologies and expertise in building scalable and reliable applications, I am able to provide valuable insights and guidance to our teams.
• My contributions as a System Architect have been instrumental in enabling our development teams to build and deploy cloud-native applications with increased efficiency and speed. Through my leadership and direction, we have been able to leverage cutting-edge cloud technologies to drive innovation and stay ahead of the competition.
• By continuously exploring new and emerging technologies, I have been able to keep our development teams up-to-date on the latest trends and tools in cloud-native development. This has helped us to stay agile and flexible, allowing us to quickly adapt to changing market demands and deliver high-quality solutions to our clients.

As a result of my involvement in the development process for our partners, I was able to strengthen our relationships and position Technamin as a trusted provider of innovative gaming solutions. My contributions as a System Architect helped to drive growth and success for our partners and solidify our reputation as a leader in the gaming industry.

• As the leader of FINCA Armenia's Information Services, I oversaw a team of 14 employees across 4 units: System/Network Administration, Core Banking Support, Field Support (HelpDesk), Development, and Integration. I actively participated in management meetings and successfully implemented complex IT solutions within the organization.
• I demonstrated strong leadership skills by spearheading local and global IT projects, as well as preparing the annual budget for all IT expenses, including forecasting for personnel, hardware and software, services and applications, and cloud-based solutions.
• As the main point person for project planning, estimation, and implementation, I ensured the availability of the technology environment (hardware/OS/database) for development, testing, and production stages by working closely with vendors. I also prepared an overall IT strategy and plan, and led the digitization of FINCA Armenia's business operations.
• With a keen eye for security and risk management, I took charge of information security and business continuity planning. I prepared and enforced IT policies, standards, and procedures to ensure efficient and secure IT operations within the organization.

Development Processes

As the leader of software development processes in FINCA, I spearheaded the development of two major tools that transformed our loan processing and client relationship management capabilities.

• The first tool, a Business Process Management (BPM) platform, fully automated our loan processing and disbursement processes, greatly increasing efficiency and reducing processing times. BPM is fully used in FINCA branches as main Loan processing application. it cut the time on loan processing from 2 days to minutes with automated ARCA and NORK/EKENG integration, Automated client categorization (scoring), Sync with AS Bank system, automated email and SMS, Loan agreement PDF generation, etc.
• The second tool, OneView, is a CRM platform that provides a 360-degree view of our clients' profiles, loans, and other relevant information. By centralizing this information, we were able to better understand our clients' needs and provide them with tailored services and solutions. Fully integrated with VoIP solution, so call-center sees client's info automatically on each call. It also supports lead generation with task management and assignments. This tool was also widely used by PLM department for overdue loan tracking and processing.
• As the driving force behind FINCA's digital transformation efforts, I led the development of our Online Loan Application (OLA) platform - a fully automated, cutting-edge loan processing application. Utilizing the latest AI tools, OLA automatically scans and extracts information from attached documents, validates attached photos, compares selfies to attached document photos, and processes loan applications in seconds with credit scoring. With OLA, we revolutionized our loan processing capabilities, greatly reducing the time and effort required for loan applications. The platform's advanced AI technology not only increased our efficiency, but also improved the accuracy and reliability of our loan processing. As a result of my leadership and direction, FINCA Armenia became one of the first microfinance institutions in the region to offer fully automated online loan processing, setting a new standard for digital innovation and customer experience in the industry. The OLA platform has helped us better serve our clients and position ourselves as a leader in the digital transformation of financial services. Processed more than 200 loans applications per day.

Through my leadership and direction, we successfully achieved these major objectives, greatly improving our organizational processes and capabilities while significantly reducing costs.

• Preparation and Implementation of complex IT Projects, IT Hardware and Software Planning, Human Recourse planning for Projects, evaluation and preparation of all needed presentations and reports to management.
• Prepared and presented a whole IT Infrastructure review, upgrade plan for both network and Servers, presented comparison on different vendors and models, etc.
• Prepared a plan to migrate email server to a clustered Microsoft Exchange.
• Successfully implemented DMZ servers security hardening project with Windows Security Tuning, Firewall and Switch configuration changes, etc.
• Installed and configured proxy Solution for TOTOGaming Bet Shops
• Migrated Domain Controllers to new servers and new infrastructure
• Initiated and Implemented a project to change existing VMWare ESXi virtualization platform to Microsoft Hyper-V to decrease IT Costs and make more reliable infrastructure.

• Managing Mainly Online services Infrastructure within Inecobank
• Was involved as main project manager for new datacenter artitecture and implementation
• Initiated migration to Microsoft System Center tools for management and automation of day-to-day tasks
• Implemented high security network connectivity within DMZ server farm
• Implemented Call-Center PBX system based on Asterisk

• Managing whole IT infrastructure System Administration part within ProCredit Bank Armenia (more than 80 Virtual and more than 20 Physical servers including Blade Servers and Storage Systems), DNS and Active Directory Processing, Hardware & Software Management.
• Installation of new servers/services and troubleshooting of them.
• Installation and maintenance of new services and applications on both Windows and *nix servers.
• Monitoring and troubleshooting of Firewall and Internet Connectivity.
• Intranet and Internet connectivity Management.
• Management and installation of new physical and virtual Servers and overall monitoring of performance.
• Integration of new services and applications to existing infrastructure.
• Complex Availability Solutions.
• Servers Management and Monitoring.
• Blade Server Management and infrastructure support.
• IT Architecture of new Branches and Service Points.
• Management of whole software planning and installation.
• VoIP PBX management with clustering for high available and connectivity.
• Group Policy Management Management and implementation of Virtualization Technologies.
• Management of Data and Server replication and fail-over.
• Management of SaaS solutions.
• Management of HP VirtualConnect, Blade Servers, Eva and 3PAR.
• Management of Backup services.
• Management of Antivirus and IDS Systems.
• Management of Microsoft System Center Products
• Management of RDS Deployments and RemoteAPP infrastructure
• Server Room architecture and implementation.

• Managed whole franchise IT of Franchise Shops.
• Managed team for support of Franchise shops (more than 100 Workstations and more than 20 servers) & Network availability, DNS and Active Directory Processing, Hardware & Software Management both inside and outside Armenia.
• Installation of new servers and troubleshooting of them.
• Installation and maintenance of new services and applications on both Windows and Linux servers and servers.
• Monitoring and troubleshooting of Firewall and Internet Connectivity.
• Intranet and Internet connectivity Management.
• Management and installation of Routers and IPSec VPN-Tunnels between shops and HO.
• Troubleshoot Complex Network Availability Solutions based on Cisco Routers using dynamics tunneling and SLAs
• Management of complex connectivity solutions with Franchise groups mainly located in UK
• Upgraded all franchise servers to use Raid Volumes for Data redundancy Managed to change all unmanaged switches to HP Layer 2 managed switches for Network reliability and manageability.
• Implementing VLAN tagging to departments through Layer 2 and 3 switches.
• Lead the project for preparation and troubleshooting of SAS.am online grocery store project.
• Automation of certain tasks on cash desks via AutoIt Software
• Managing contacts to franchisee partner's IT team to make sure all IT processes goes smooth.
• Leaded the IT part of projects of opening more than 12 franchise Shops in and out of Armenia including ALDO, River Island, Debenhams, Next, etc..

• Manage whole System (more than 15 Workstations and more than 5 servers) & Network Stability, DNS and Active Directory Processing, Hardware & Software Installation and Troubleshooting.
• Installation of new servers and troubleshooting of them.
• Installation and maintenance of new services and applications on both Windows and Linux servers and workstations.
• Monitoring and troubleshooting of Firewall and Internet Connectivity.
• Intranet and Internet connectivity Management.
• Implemented IIS6 to act as packet transfer server to Tomcat by Tomcat ISAPI filters for IIS Installed and configured Active Directory, DNS, Remote Access (VPN) servers Installed and configured Microsoft ISA Server to act as a secondary Proxy gateway Installed and configured more than 5 Linux (Debian) and Windows Servers.
• Also configured automatic backup of all necessary data from both Linux and Windows Servers Other Windows Installations: Symantec EndPoint Protection Server 11, Active Directory and DNS Server, DHCP Server, RA (Remote Access) Server, Apache 2, Mysql 5.5, etc...

• Manage whole System (more than 40 Workstations and more than 25 servers) & Network Stability, DNS and Active Directory Processing, Hardware & Software Installation and Troubleshooting.
• Installation of new servers and troubleshooting of them.
• Installation and maintenance of new services and applications on both Windows and Linux servers and workstations.
• Monitoring and troubleshooting of Firewall and Internet Connectivity.
• Intranet and Internet connectivity Management.
• Upgraded the local Intranet using 3Com (HP) managed and unmanaged switches to be faster and more reliable.
• Domain and Active Directory Controller Migration from 1 Server to another without any down-time (Hardware change).
• Installed and configured more than 15 Linux (Debian and Ubuntu servers) and more than 6 Windows Servers.
• Also configured automatic backup of all necessary data from both Linux and Windows Servers Implemented the "VServer" Linux Virtualization technology on Debian 5 with up to 4 virtual hosts on 1 Server.
• Installed, configured and troubleshooting Apache2, Tomcat6, Mysql (also implemented Master/Slave replication), Glassfish, and IIS Servers.
• Installed and Configured User access level on Linux Servers.
• Other Windows Installations: WSUS (Windows Server Update Service.
• Also acts as an Microsoft Security Essentials update service), Symantec EndPoint Protection Server 11, Active Directory and DNS Server, Kerio WinRoute Firewall, Bandwith Management Software, DHCP Server, etc..
• Other Linux Installations: RT (Request Tracker) System, Mantis Bug Tracker, Achievo Worker Control Application, Backup Server with Samba.

• Manage System & Network Stability, Domain Processing, Hardware & Software Installation and Troubleshooting for new "Sun Microsystems" Classrooms in YSU, ESPU and RAU.

• Manage System & Network Stability, DNS and Active Directory Processing, Hardware & Software Troubleshooting.