TIJUMON MATHEW
Ras al khaimah
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Care and Meter Reading
Etihad Electricity and Water Authority
01.2018 - Current
- To Operate and maintain a safe and efficient work network, meeting customer's demands and in compliance with Local and International regulations and best practices
- Ensured safety and efficiency in work network operations
- Consistently met and exceeded customer demand expectations
- Complied with local and international regulations seamlessly
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated cross-functional projects for improved product quality and timely delivery.
- Reduced employee turnover through effective communication, regular feedback, and promoting a positive work environment.
- Created detailed project plans to guide teams towards successful completion of complex assignments on time and within budget constraints.
Sales Executive
Al Naas Pest Control and Building Cleaning
06.2016 - 10.2017
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Senior Waiter
Louloua Beach Resort
02.2012 - 11.2015
- Conducted regular inventory checks for proper stock levels, minimizing waste and reducing costs.
- Facilitated successful events by working closely with clients on menu selections, layout planning, and staffing requirements.
- Developed strong relationships with local suppliers, negotiating competitive pricing and ensuring timely deliveries to maintain consistent stock levels.
- Streamlined communication between front-of-house and back-of-house teams through effective use of technology and clear verbal instructions.
- Maintained high-quality standards by ensuring adherence to health and safety regulations in all aspects of food handling and storage.
Assistant Front Office Manager
The Elegance Group of Hotel
02.2011 - 12.2011
- Apply revenue management strategies
- Ensuring exceptional customer service
- Greet customers
- Manage human resource in the department
- Organizing office budget
- Oversee mail deliveries, packages, and couriers
- Pro-actively identify potential guest issues
- Upholds the hotel's commitment to hospitality
Front Office Assistant
Aranya Nivas (KTDC)
01.2010 - 01.2011
- Monitor office supplies
- Field complaints and address visitor concerns
- Schedules the front office staff
- Supporting management of front desk team
- Managing mail distribution
- Apply revenue management strategies
- Ensuring exceptional customer service
- Greet customers
- Manage human resource in the department
- Organizing office budget
- Oversee mail deliveries, packages, and couriers
- Pro-actively identify potential guest issues
- Upholds the hotel's commitment to hospitality
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Served as corporate liaison for finance, IT, and marketing departments.
- Drafted common document templates to reduce time spent creating documents from scratch.
Education
Diploma - Hospitality Management & Front Office Assistant
PTCM GOVERNMENT ITI
KERALA01.2010
Secondary School - Humanites
NSS HSS MANAKKAD
KERALA03.2008
SSLC -
CKVHSS VELLIYAMATTAM
KERALA06.2006
Skills
- Critical thinking
- Computer skills
- Problem resolution
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Dependable and responsible
- Flexible and adaptable
- Working knowledge of Microsoft Suite, Google applications preferred
Languages
MALAYALAM
ENGLISH
HINDI
TAMIL
Personal Information
- Date of Birth: 11/02/90
- Nationality: Indian
- Marital Status: Married
- Visa Status: Residence
Certification
- Secondary school leaving certificate
- Board of Higher secondary leaving certificate
- Provisional National Trade certificate(Front office management)
- Experience certificates
Timeline
Customer Care and Meter Reading
Etihad Electricity and Water Authority
01.2018 - Current
Sales Executive
Al Naas Pest Control and Building Cleaning
06.2016 - 10.2017
Senior Waiter
Louloua Beach Resort
02.2012 - 11.2015
Assistant Front Office Manager
The Elegance Group of Hotel
02.2011 - 12.2011
Front Office Assistant
Aranya Nivas (KTDC)
01.2010 - 01.2011
- Secondary school leaving certificate
- Board of Higher secondary leaving certificate
- Provisional National Trade certificate(Front office management)
- Experience certificates
Diploma - Hospitality Management & Front Office Assistant
PTCM GOVERNMENT ITI
Secondary School - Humanites
NSS HSS MANAKKAD
SSLC -
CKVHSS VELLIYAMATTAM
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