Tilottama Soni
Abu dhabi
Summary
Results-driven aviation professional with extensive experience in cabin operations, safety investigations, crew performance support, and training within a multicultural airline environment. Skilled in stakeholder collaboration, operational compliance, trend analysis, and coaching-focused leadership. Experienced in managing sensitive operational matters, supporting continuous improvement initiatives, and promoting a strong culture of safety, engagement, and service excellence. Passionate about developing people through constructive feedback, mentoring, and performance support while consistently delivering the Etihad guest experience.
Overview
15
15
years of professional experience
Work History
Part time Cabin Safety Investigator
Etihad Airways
10.2021 - Current
- Conducted in-depth investigations of cabin safety incidents and accidents to enhance safety protocols.
- Perform root cause analysis (RCA) and develop detailed safety investigation reports in compliance with internal and regulatory standards
- Collect, verify, and analyse safety data and evidence, including crew statements, reports, and flight documentation.
- Identified trends and safety hazards through data analysis, contributing to improvements in Safety Management System (SMS).
- Collaborated with operational departments (Flight Ops, Engineering, Training) to implement corrective and preventive actions
- Participated in Safety Review Boards and Investigation Review Panels, presenting findings and contributing to safety decision-making
- Created cabin safety insights using selected Cabin Safety Reports (CSRs) to highlight key learning points and promote safety awareness within the cabin crew community
- Filed and managed safety reports in ROSI system, ensuring timely and accurate submissions to Safety Department and GCAA.
Cabin Manager
Etihad Airways
01.2013 - Current
- Anticipated and addressed guest needs promptly, leading to improved satisfaction and positive brand perception.
- Implemented stringent health and safety procedures, resulting in enhanced guest satisfaction and consistent delivery of exceptional service
- Led, motivated, and guided teams, achieving performance excellence. Ensured compliance with safety, security, and quality protocols.
- Embody the role of a brand ambassador for Etihad Airways, upholding its values and enhancing its reputation
Part Time Cabin Safety Procedure controller
Etihad Airways
07.2025 - 11.2025
- Investigated and closed Health and Safety Reports (HSRs) using Intelex, ensuring timely follow-up, root cause identification, and compliance with SEPM standards
- Clarified cabin crew safety queries by providing accurate guidance on health and safety procedures, policies, and operational best practices
Part Time Cabin Crew Trainer
Etihad Airways
10.2023 - 04.2025
- Facilitated initial and recurrent cabin safety training on emergency procedures, CRM, first aid, and SEP to enhance crew preparedness.
- Supported compliance with GCAA and company standards through training delivery.
- Conducted training and assessments as a certified Coval trainer for dangerous goods, ensuring crew performance meets safety-critical standards.
- Conducted training and assessments as a certified Coval trainer for dangerous goods, ensuring crew performance meets safety-critical standards.
- Designed and facilitated training sessions using real-case scenarios to promote a proactive safety culture among cabin crew.
- Designed and facilitated training sessions using real-case scenarios to promote a proactive safety culture among cabin crew.
Cabin Crew Member
Kingfisher Airlines
Mumbai, India
01.2011 - 08.2012
- Maintained high onboard standards to enhance overall customer experience.
- Ensured adherence to safety and quality standards and supported company policies for punctuality and service excellence.
- Facilitated compliance with operational guidelines to deliver quality service consistently.
Education
Bachelor of Arts -
Rajasthan University
Jaipur2010
Diploma of Higher Education - Diploma In Aviation and Hospitality Management
Aviation institute
01-2008
Skills
Crew Performance Management
Crew Coaching & Development
Stakeholder Collaboration
Cabin Crew Engagement
Operational Compliance
Root Cause Analysis (RCA)
Trend Analysis & Reporting
Multicultural Team Leadership
Safety Management Systems (SMS)
Communication & Interpersonal Skills
Constructive Feedback & Mentoring
Performance Improvement Planning
Operational Decision-Making
Cross-Functional Coordination
Guest Experience Enhancement
Timeline
Part Time Cabin Safety Procedure controller
Etihad Airways
07.2025 - 11.2025
Part Time Cabin Crew Trainer
Etihad Airways
10.2023 - 04.2025
Part time Cabin Safety Investigator
Etihad Airways
10.2021 - Current
Cabin Manager
Etihad Airways
01.2013 - Current
Cabin Crew Member
Kingfisher Airlines
01.2011 - 08.2012
Bachelor of Arts -
Rajasthan University
Diploma of Higher Education - Diploma In Aviation and Hospitality Management
Aviation institute