TIMOTHY SSEMBATYA
Dubai
Summary
Resourceful and dedicated professional with over 7 years of customer-facing roles, combining security operations, customer service, and hospitality. Strong ability to manage pressure, ensure customer satisfaction, and uphold safety protocols. Proven experience in front-of-house restaurant operations, delivering excellent service as a Waiter and Food Runner in fast-paced environments.
Overview
16
16
years of professional experience
4013
4013
years of post-secondary education
Work history
Waiter / Food Runner
Friends' Avenue Café JLT
Dubai
2023.02 - 2025.05
- Greeted and seated guests, presented menus, and took accurate food and drink orders.
- Served meals and beverages professionally, ensuring timely service and guest satisfaction.
- Communicated efficiently with kitchen staff to ensure smooth order delivery.
- Maintained clean tables, restock supplies, and follow hygiene standards.
- Handled customer complaints promptly and professionally.
- Completed side duties such as refilling condiments, contributing to organized workplace.
- Managed table settings for optimal dining experience.
- Served high volumes of guests in fast-paced service environments with exceptional customer care. up to 55 guests
Security Guard
Concordia DMCC
Dubai
2017.03 - 2025.05
- Full details available upon request.
Waiter
Exceline Restaurant
London
2019.09 - 2022.12
- Delivered high-quality customer service in a busy dining environment.
- Took orders, processed payments, and upsold menu items to increase sales.
- Coordinated with kitchen and bar staff to ensure accurate, timely delivery.
- Assisted in setting up dining areas and maintaining cleanliness.
Waiter / Food Runner
Pitfire Pizza
Dubai
2017.11 - 2018.07
- Supported wait staff by delivering orders efficiently and checking table needs.
- Assisted in food prep and cleaning duties during busy hours.
- Ensured dishes were presented correctly and at the right temperature.
- Helped improve kitchen-to-customer communication.
Graphics Designer
Art Print Uganda Ltd
Kampala
2010.07 - 2013.05
- Full details available upon request.
Graphic Designer
Wild Pace Uganda Ltd
Kampala
2009.02 - 2010.06
- Full details available upon request.
Education
Bachelor of Industrial and Fine Art - Art and Design
Makerere University
UACE - High School - Senior 6 in secondary
Bulo Parents School Nkokonjeru
Mpigi- UgandaSkills
- Customer Service Excellence
- Waiter & Food Running Operations
- Time Management & Punctuality
- Security Operations & Emergency Response
- Communication & Teamwork
- Microsoft Office & Report Writing
- Front Desk & Access Control
- CCTV & Surveillance Monitoring
- Bill calculation
- Patient and calm nature
- Meal recommendation
- Branding understanding
- Print design expertise
- Digital illustration techniques
Timeline
Waiter / Food Runner
Friends' Avenue Café JLT
2023.02 - 2025.05
Waiter
Exceline Restaurant
2019.09 - 2022.12
Waiter / Food Runner
Pitfire Pizza
2017.11 - 2018.07
Security Guard
Concordia DMCC
2017.03 - 2025.05
Graphics Designer
Art Print Uganda Ltd
2010.07 - 2013.05
Graphic Designer
Wild Pace Uganda Ltd
2009.02 - 2010.06
Bachelor of Industrial and Fine Art - Art and Design
Makerere University
UACE - High School - Senior 6 in secondary
Bulo Parents School Nkokonjeru