Summary
Overview
Work history
Education
Skills
Timeline
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TIMOTHY SSEMBATYA

TIMOTHY SSEMBATYA

Dubai

Summary

Resourceful and dedicated professional with over 7 years of customer-facing roles, combining security operations, customer service, and hospitality. Strong ability to manage pressure, ensure customer satisfaction, and uphold safety protocols. Proven experience in front-of-house restaurant operations, delivering excellent service as a Waiter and Food Runner in fast-paced environments.

Overview

16
16
years of professional experience
4013
4013
years of post-secondary education

Work history

Waiter / Food Runner

Friends' Avenue Café JLT
Dubai
02.2023 - 05.2025
  • Greeted and seated guests, presented menus, and took accurate food and drink orders.
  • Served meals and beverages professionally, ensuring timely service and guest satisfaction.
  • Communicated efficiently with kitchen staff to ensure smooth order delivery.
  • Maintained clean tables, restock supplies, and follow hygiene standards.
  • Handled customer complaints promptly and professionally.
  • Completed side duties such as refilling condiments, contributing to organized workplace.
  • Managed table settings for optimal dining experience.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care. up to 55 guests

Security Guard

Concordia DMCC
Dubai
03.2017 - 05.2025
  • Full details available upon request.

Waiter

Exceline Restaurant
London
09.2019 - 12.2022
  • Delivered high-quality customer service in a busy dining environment.
  • Took orders, processed payments, and upsold menu items to increase sales.
  • Coordinated with kitchen and bar staff to ensure accurate, timely delivery.
  • Assisted in setting up dining areas and maintaining cleanliness.

Waiter / Food Runner

Pitfire Pizza
Dubai
11.2017 - 07.2018
  • Supported wait staff by delivering orders efficiently and checking table needs.
  • Assisted in food prep and cleaning duties during busy hours.
  • Ensured dishes were presented correctly and at the right temperature.
  • Helped improve kitchen-to-customer communication.

Graphics Designer

Art Print Uganda Ltd
Kampala
07.2010 - 05.2013
  • Full details available upon request.

Graphic Designer

Wild Pace Uganda Ltd
Kampala
02.2009 - 06.2010
  • Full details available upon request.

Education

Bachelor of Industrial and Fine Art - Art and Design

Makerere University

UACE - High School - Senior 6 in secondary

Bulo Parents School Nkokonjeru
Mpigi- Uganda

Skills

  • Customer Service Excellence
  • Waiter & Food Running Operations
  • Time Management & Punctuality
  • Security Operations & Emergency Response
  • Communication & Teamwork
  • Microsoft Office & Report Writing
  • Front Desk & Access Control
  • CCTV & Surveillance Monitoring
  • Bill calculation
  • Patient and calm nature
  • Meal recommendation
  • Branding understanding
  • Print design expertise
  • Digital illustration techniques

Timeline

Waiter / Food Runner

Friends' Avenue Café JLT
02.2023 - 05.2025

Waiter

Exceline Restaurant
09.2019 - 12.2022

Waiter / Food Runner

Pitfire Pizza
11.2017 - 07.2018

Security Guard

Concordia DMCC
03.2017 - 05.2025

Graphics Designer

Art Print Uganda Ltd
07.2010 - 05.2013

Graphic Designer

Wild Pace Uganda Ltd
02.2009 - 06.2010

Bachelor of Industrial and Fine Art - Art and Design

Makerere University

UACE - High School - Senior 6 in secondary

Bulo Parents School Nkokonjeru

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TIMOTHY SSEMBATYA