Timothy Titus
Sr. Sales Development Representative
Dubai,AE
Summary
Goal-oriented Sales Development Representative committed to creating trusting relationships with customers to generate leads and drive sales. Creative and flexible professional with experience in utilizing consultative sales methods to develop new business. Polished in creating new sales and outreach opportunities.
Overview
10
10
years of professional experience
Work History
Sr. Sales Development Representative
Freshworks
Bangalore, KA
02.2021 - 12.2021
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Capitalized on customer up-sell opportunities resulting in increased revenues
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Maintained thorough records of prospective client contacts and interactions in CRM.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Conducted market research to discover new leads, opportunities and messaging.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Prepared and deliver customer sales quotes.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Demonstrated consistent track record of achieving sales quotas.
Sales Executive
Hotelbeds
Dubai
05.2019 - 02.2020
- Ensure that all Sales team requests are handled on time and with the best outcome possible (Product updates, product exclusions, issue credentials, account amendments, rate lists, offline bookings).
- Effectively managing a large portfolio of accounts (SA region).
- Responsible for building up long-term relations with existing clients and closing sales agreement with e-registration clients.
- High volume of quality sales calls per week to existing/new clients to develop long-trustedrelationships.
- Update sales activities using the Salesforce CRM system (calls, opportunities).
- Assist clients with the most important operational issues, in house problems.
- Assist clients with the most important issues related to XML, Credit, Exclusions, mapping.
- Provide extra support to key clients when needed reconfirming bookings.
- To answer questions about online products to the clients.
- Working with the suppliers to handle operational reconfirmations.
Global Operations Executive
GTA
Dubai
04.2017 - 04.2019
- To provide operational support to travel agents booking on the Wholesale and Retail Booking System by processing their requests via the websites or manually as well as resolving their queries/issues regarding hotels and services in an efficient manner.
- Have competent working knowledge of all relevant in-house systems and procedures.
- Handling of bookings, incoming calls/email enquiries from clients/travel agents/supplier partners, adhering to company policy and compliance guidelines.
- Monitoring of system in-trays and liaising with internal departments and external suppliers as necessary to ensure that bookings and queries/issues are processed efficiently.
- Provide total operational support for clients minimizing and processing book outs and in-house complaints adhering to the service level agreements and ensure appropriate alternatives/compensation is provided where necessary, with authorization by the management.
- Dealing with complaints, including liaising with internal departments and external customers to ensure mutually agreed outcome is communicated to the customer within the company policy and compliance guidelines.
- Effectively communicate with colleagues and management ensuring information and queries from other offices and departments are replied to within the agreed service level agreements.
- Undertake, as requested, other tasks or projects and complete them within the given time frame.
Admin Coordinator (Sales & Projects)
Telelogix
Dubai
08.2013 - 03.2017
- Primarily assisting the sales team, focusing mostly on managing schedules and the distribution of any sales documentation Assisting Sales Team with follow ups on RFP's, Tejari etc.
- Tracking sales orders to ensure that they are scheduled and sent out on time Ordering and ensuring the delivery of goods to customers Carrying out administrative tasks such as data input, registering leads with Vendor portals, processing information, completing paperwork and filing documents. Making follow-up calls to confirm sales orders or delivery dates. Responding to sales queries via phone, e-mail and in writing.
- Assisting and supporting the Project Manager for material delivery from vendor to customer.
- Involved in Coordinating projects from inception to completion Ordering and ensuring the delivery of goods to customers Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
- Making follow-up calls to confirm sales orders or delivery dates Organization, planning and priority setting with the project manager.
- Recruitment Conducting phone interviews with prospective candidates.
- Describing the work duties, salary and benefits of a particular vacancy.
- Screening, testing and assessing candidates.
- Arranging interviews with candidates who have been short listed for a position Handling all the queries related to Post Offers like DOJ Issues, Salary Issues, Location issue etc.
HR Staffing
IBM India Pvt Ltd
Bangalore
08.2010 - 07.2013
- Worked as a Recruiter for Infrastructure Management Services Business Units of IBM.
- Responsible for meeting the hiring numbers as per Business Ask for several accounts.
- Handling Hiring Numbers close to 1000 Positions/Annum
- Hold regular meeting with Business to understand positions based on the Projects, Client interaction & Negotiations on Hiring Numbers.
- Vendor Management is one of the major responsibilities as a part of my day to day activities.
- Held regular meetings with all the Vendors to update on weekend Events & Quarterly Targets of the business in advance to help the Agencies plan & provide adequate resources who are of high quality, right Quantity & at the right time.
- Manage Weekend Events, plan for sufficient Manpower & also interacted with Business regularly to have adequate Technical panels & Business PDMer for weekend Events for smooth process.
- Handled all the queries related to Post Offers like DOJ Issues, Salary Issues, Location issues, and any other queries for the entire Infrastructure Managed Services.
Education
Bachelor of Commerce -
Bangalore
Skills
Freshworks CRM, Chat
Salesforce, CRM & SRM
AS 400 IBM
Outreach, Gong
Atlas
Timeline
Sr. Sales Development Representative
Freshworks
02.2021 - 12.2021
Sales Executive
Hotelbeds
05.2019 - 02.2020
Global Operations Executive
GTA
04.2017 - 04.2019
Admin Coordinator (Sales & Projects)
Telelogix
08.2013 - 03.2017
HR Staffing
IBM India Pvt Ltd
08.2010 - 07.2013
Bachelor of Commerce -
Bangalore