Tina Abbaspour

As a Sales and Customer Service Representative:

• Established strong relationships with customers, enhancing brand loyalty.
• Collaborated with the team to meet monthly sales targets.
• Trained new colleagues on customer service protocols, improving overall team performance.
• Handled cash transactions accurately, maintaining financial integrity at all times.
• Co-operated closely with logistics department to ensure timely deliveries.
• Updated customer databases with accurate and current information.
• Collaborated with internal teams to relay customer feedback for product and service improvements.
• As a Sales Manager:
• Developed robust client relationships for improved business growth.
• Negotiated lucrative contracts to secure long-term client commitment.
• Forged strategic partnerships with stakeholders for profitable outcomes.
• Conducted detailed market analysis to identify new opportunities.
• Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
• Achieved increased customer satisfaction by implementing innovative sales strategies.
• Analysed sales reports to identify trends and update strategies.
• Developed marketing plans to support department strategies.
• Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
• Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
• Advised customers on availability, pricing and location of products.
• Answered more than 50+ telephone calls per day with professionalism.

As an Operations Executive:

• Improved team's efficiency by providing regular training sessions.
• Negotiated contracts with suppliers to secure cost-effective deals.
• Facilitated communication between different departments, promoting collaborative work culture.
• Reduced costs and improved operations by analysing processes and customer feedback.
• Increased department profitability by reducing operations costs.
• Led and managed administrative staff to maintain smooth daily operations.
• Organised financial and operational data to help with yearly budgeting and planning.
• Created classification systems to manage archives.
• Drafted procedural statements and guidelines for company-wide use.

• Assisted in design of promotional materials, stimulating customer interest and engagement.
• Managed daily sales operations to achieve business objectives.
• Stayed aware of latest industry trends, tailoring sales tactics accordingly.
• Trained new colleagues on customer service protocols, improving overall team performance.
• Participated in regular staff meetings, contributing ideas for improved customer experience.
• Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
• Handled customer complaints, providing appropriate solutions and recommending alternatives.