Tina Noronha
Dubai
Summary
Versatile professional with 12+ years of experience spanning HR operations, credit analytics, content strategy, and customer relations across leading organizations. Proven ability to drive recruitment strategies, optimize processes, and lead cross-functional collaborations while ensuring compliance and operational efficiency.
Expert in credit risk assessment, underwriting, and dispute resolution, adept at analyzing financial data, mitigating risks, and delivering customer-centric solutions to uphold brand trust and loyalty. Excelled in project management, overseeing initiatives from inception to execution, while aligning revenue projections with strategic goals.
Highly skilled in digital content management and stakeholder engagement, streamlining content delivery systems and fostering key partnerships to enhance real-time content relevance. Passionate about mentoring teams, driving performance excellence, and implementing data-driven insights to optimize business outcomes.
Overview
16
16
years of professional experience
Work History
HR and Admin
MILESTONES CENTER
09.2024 - Current
- HR Operations & Compliance: Spearheaded day-to-day HR operations, ensuring seamless execution of departmental activities while maintaining compliance with labor laws, employment regulations, and company policies.
- Talent Acquisition & Onboarding: Led end-to-end recruitment, including sourcing, interviewing, and onboarding, improving employee retention and reducing hiring turnaround time.
- Employee Relations & Engagement: Resolved employee grievances, conducted engagement surveys, and implemented workplace initiatives to foster a positive work culture.
- HR Strategy & Process Optimization: Developed and implemented HR policies, streamlined workflows, and introduced automation tools to enhance HR efficiency and operational excellence.
- Compensation & Payroll Administration: Ensured timely and accurate submission of timesheets, collaborated with payroll teams, and maintained error-free leave management and attendance tracking.
- Training & Performance Management: Partnered with leadership to identify training and development needs, facilitating performance reviews and succession planning initiatives.
- HRIS & Data Management: Maintained confidential HR records, optimized HRIS (Human Resource Information Systems), and leveraged analytics for data-driven decision-making.
- Business & Client Support: Collaborated with cross-functional teams to convert inquiries into potential clients, strengthening business development and client relations.
- Administrative & Operational Support: Worked closely with office administration, reception, and clinical teams to enhance scheduling, attendance tracking, and daily operations.
Resource Management Executive
TATA CONSULTANCY SERVICES LTD
03.2018 - 06.2024
- Talent Acquisition & Workforce Planning: Managed end-to-end recruitment processes, including candidate profiling, strategic role allocations, and hiring decisions.
- Project Coordination & Execution: Led cross-functional collaborations, ensuring adherence to project deadlines and seamless execution of deliverables.
- Process Optimization & Risk Management: Applied subject matter expertise to prioritize and plan projects while aligning with risk management policies and compliance standards.
- Performance Monitoring & Task Management: Supervised bi-weekly project progress, tracked milestones, and ensured the timely resolution of action items.
- Onboarding & Billing Administration: Streamlined onboarding processes, set up billing parameters, and facilitated smooth integration for new hires.
- Customer Support & Pension Administration: Managed emails, chat, escalations, and inbound calls related to pension schemes, ensuring accurate claim assessments.
- Data Analysis & Compliance: Conducted in-depth analysis of customer claim data and financial transactions, ensuring accurate calculation of earned value and compliance with regulations.
- Savings & Investment Advisory: Assisted customers in setting up pension savings schemes with Nest, providing financial guidance and support.
- Client Relationship Management: Facilitated case escalations, processed deviations, and ensured customer satisfaction through tailored solutions.
Senior Associate
JP MORGAN CHASE PVT LTD
08.2016 - 01.2018
- Dispute Resolution & Chargeback Management: Led end-to-end dispute resolution processes, ensuring adherence to industry regulations and internal benchmarks.
- Chargeback Processing & Compliance: Instituted chargebacks, applying accurate reason codes while ensuring compliance with payment network regulations.
- Data Collection & Investigation: Procured and analyzed critical information from cardholders and merchants to facilitate informed resolution strategies.
- Customer Retention & Service Excellence: Strengthened customer loyalty by delivering exceptional service and proactive solutions.
- Issue Resolution & Satisfaction Metrics: Expedited customer complaint resolution, enhancing overall satisfaction scores and retention rates.
- Adaptability & Business Alignment: Demonstrated flexibility in scheduling, aligning work hours with business priorities and operational demands.
Senior Associate
ACCENTURE SERVICES PVT LTD
05.2015 - 05.2016
- Project & Operations Management: Led Accenture’s operational initiatives on AstraZeneca’s Atlas Search platform, ensuring seamless execution of tasks.
- Travel & Logistics Coordination: Designed and managed comprehensive travel and accommodation plans for key stakeholders.
- Content Strategy & Digital Optimization: Revamped AstraZeneca’s digital content ecosystem, ensuring a consistent flow of high-quality content and enhanced user experience.
- Stakeholder & Vendor Relations: Cultivated strategic partnerships with external entities to acquire essential updates and maintain content accuracy.
Process Associate
OCWEN FINANCIAL SERVICES
08.2009 - 02.2015
- Credit Analysis & Resolution: Addressed credit complexities, ensuring alignment with organizational policies and regulatory standards.
- Document Review & Risk Assessment: Scrutinized credit-related documents, evaluating scores and ratings to determine risk exposure and decision-making accuracy.
- Customer Communication & Advisory: Provided clear and concise explanations of credit decline rationales, enhancing customer understanding and satisfaction.
- Client Relations & Decision Support: Engaged with US-based clientele, offering expert guidance on credit-related decisions and financial implications.
- Data Analysis & Quality Oversight: Developed detailed Logic reports, led quality control initiatives, and ensured adherence to project benchmarks.
- KPI & Performance Metrics: Designed MIS reports and KPI dashboards, providing data-driven insights to optimize credit risk strategies.
- Training & Mentorship: Guided and mentored new employees, fostering expertise in credit risk processes, compliance, and financial product knowledge.
Education
Bachelor of Commerce - Business Management
Mumbai University
01.2009
Diploma - Computer Application
Raj Academy classes
01.2023
Skills
- Candidate Interview Management
- Effective Communication
- Administrative Support Services
- Efficient Multi-Tasking
- Detail-Oriented Approach
- Microsoft Office Proficiency
- Team Collaboration
- Talent Management
Personal Information
- Date of Birth: 05/10/88
- Nationality: Indian
Profile Snapshot
Versatile professional with 12+ years of experience in spanning resource management, content strategy, and credit analytics in reputed organizations. Demonstrated excellence in executing recruitment strategies, managing projects from inception to completion, and steering team collaborations, all while adeptly handling revenue projections. Elevated knowledge in customer relations by spearheading merchant dispute resolutions, blending precision with a keen customer-first approach to uphold the brand's trust and loyalty. Excelled as an underwriter specialist, blending meticulous credit analysis with a nuanced customer engagement strategy, further enhancing team capabilities through mentoring and knowledge sharing. Adept in digital evolution, streamlining content delivery processes, and cultivating valuable partnerships to ensure real-time content relevance.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Timeline
HR and Admin
MILESTONES CENTER
09.2024 - Current
Resource Management Executive
TATA CONSULTANCY SERVICES LTD
03.2018 - 06.2024
Senior Associate
JP MORGAN CHASE PVT LTD
08.2016 - 01.2018
Senior Associate
ACCENTURE SERVICES PVT LTD
05.2015 - 05.2016
Process Associate
OCWEN FINANCIAL SERVICES
08.2009 - 02.2015
Diploma - Computer Application
Raj Academy classes
Bachelor of Commerce - Business Management
Mumbai University
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