Tina Marie Webb
Dubai
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. motivated and result driven professional, flexible and confident in handing challenging situations with excellent communication skills. Strong expertise in all aspects of customer service. Works well within a team environment or individually is self-motivated and energetic in approach. Recently received certificates in both customer service excellence and dealing with difficult clients, (conflict resolution).
Overview
15
15
years of professional experience
Work History
Registrar
Horizon International School
06.2021 - 11.2023
- Lead Registrar in charge of all aspects of admissions and customer service, liaising with both parents and students
- Overseeing student assessments and enrollment exams
- Liaising with teachers and management team to ensure smooth transition
- Maintenance and reporting of school figures to senior leadership team and head office
- Scheduling and hosting school tours for prospective parents.
- Ensured accurate student records by diligently maintaining and updating information in the CRM.
- Facilitated seamless course enrollment for students with timely processing of requests and effective communication.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
Sales Executive
Challenging Adventure Outdoor Activities Centre
03.2019 - 06.2021
- Liaising with existing clients and developing new business within the school environment (school residentials) and team-building courses for professionals
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Responsible for all aspects of operations including sales, marketing, presentation, and customer service to ensure repeat business.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
Business Development Manager
Oryx Doors and Widows Systems (LLC)
11.2017 - 11.2018
- Creating and managing client databases, costing client proposals and team leadership
- Working closely with the UK team to ensure shipping and timings in line with customer expectations.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in the existing market offerings.
Office Manager
Roseville Middle East Interiors
09.2008 - 10.2017
- Instrumental in the startup of Roseville Middle East, which provides a full turn-key solution for both residential and commercial properties
- Responsible for all office duties including accounts, staff enrollment and client management
- Assisting with design and build aspects ensuring customer satisfaction.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
High School Diploma -
Marshalls Park School
United KingdomSkills
- Teamwork/Team Leadership
- Microsoft Outlook, Word, Excel and Power Point
- Sales & Marketing
- Business Development
- Organizational Skills
- Interdepartmental Collaboration
- Database Administration
Other Experience
Prior to relocation to the Middle East in 2008 held various positions within the hospitality sector in central London, including being a qualified croupier, bar manager and licensee.
References
References available upon request
Timeline
Registrar
Horizon International School
06.2021 - 11.2023
Sales Executive
Challenging Adventure Outdoor Activities Centre
03.2019 - 06.2021
Business Development Manager
Oryx Doors and Widows Systems (LLC)
11.2017 - 11.2018
Office Manager
Roseville Middle East Interiors
09.2008 - 10.2017
High School Diploma -
Marshalls Park School
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