Tinchu Joseph Thankachan
Snr. Operation Analyst / Dealer
Dubai
Summary
Results-driven analyst with over 8+ years of experience in leading financial institutions. Strong analytical capabilities and exceptional communication skills. Facilitates effective collaboration across teams and stakeholders. Proven expertise in problem-solving with a resourceful and strategic approach. Highly organized with exceptional time management skills. Consistently delivers results in dynamic, fast-paced environments. Committed to continuous professional development and embracing new challenges to drive business excellence.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
Senior Operations Analyst/ Dealer
Golden Goose Investment LLC
Dubai
01.2023 - Current
- Operated MT4/MT5 systems, managing FX, CFD, and crypto trading books within risk limits.
- Managed CRM systems to track client interactions, update records, and ensure timely follow-ups.
- Monitored trading activity and price feeds to ensure compliance and mitigate risks.
- Resolved system issues with liquidity providers and bridge tech to minimize downtime.
- Experience in KYC and customer due diligence, including verifying identities, collecting and reviewing documents, and assessing risks for Institutional Clients.
- Oversee the complete flow of daily transaction processing, from initial data input to finalization and reconciliation.
- Produced trading analytics and supported strategy adjustments to improve performance.
- Collaborate with cross-functional teams (Accounts, IT, CRM, etc.) to implement process improvements.
- Organized investor meetings and events, enhancing client relations.
- Addressed internal and client issues, contributing to a positive work environment.
- Develop and maintain dashboards and reports for management and stakeholders.
- Maintained secure document management and Assist in the creation and documentation of standard operating procedures.
- Ensured compliance with internal policies and regulatory standards.
- Ensure data integrity and accuracy across operational systems.
Customer service executive
Orient Financial Brokers
Dubai
07.2021 - 12.2022
- Prepared client account reports and ensured adherence to Central Bank regulations.
- Monitored brokerage and client accounts for accurate commissions, transactions, and cash flow.
- Oversaw client positions and applied equity stops to prevent negative balances.
- Handled client queries related to trades, deposits, withdrawals, and statements.
- Quoted FX rates and executed trades across Spot, Commodities, Indices, Futures, and Options.
- Transferred risk to principal and maintained constant market surveillance.
- Provided technical and fundamental analysis to support client decision-making and desk profitability.
- Maintained strong client relationships through proactive communication and support.
- Coordinated with internal teams via CRM to resolve client issues efficiently and enhance service quality.
Analyst
AXA XL, a division of AXA
Gurugram
10.2017 - 12.2020
- Successfully manage yearly insurance policy reporting for over 14000 clients and provided admin assistance to the manager.
- Learned the complete end-to-end process and participated in the contribution of ideas for Continuous Improvement.
- Daily validation and Quality assurance from process to process.
- Maintaining Accuracy for the policy preparation and doing quality checking.
Payment Executive
HSBC Bank (Electronic Data Processing)
Bengaluru
07.2016 - 07.2017
- Monitor and Process payment transactions for the Philippines region, both inward and outward.
- Contact client for any discrepancies within the transaction and confirm if above the threshold.
- Monitor for Anti-Money LAUNDERING for every transaction and report any suspicious.
- Assigned as the clean desk in‐charge for the Philippines team.
Education
MBA - Finance and international business
MARIAN INTERNATIONAL INSTITUTE OF MANAGEMENT
Kuttikkanam, Kerala 04.2014 - 12.2016
B.Com - Travel And Tourism (Finance)
Christ University
04.2011 - 12.2014
Skills
Microsoft Excel
Data analysis
Process updates
Reporting skills
Operational efficiency
Big data analysis
Operations analysis
Report generation
Time management
Problem-solving
Multitasking
Adaptability
Problem-solving abilities
Certification
Remote Work Foundations LinkedIn
Timeline
Senior Operations Analyst/ Dealer
Golden Goose Investment LLC
01.2023 - Current
Customer service executive
Orient Financial Brokers
07.2021 - 12.2022
Analyst
AXA XL, a division of AXA
10.2017 - 12.2020
Payment Executive
HSBC Bank (Electronic Data Processing)
07.2016 - 07.2017
MBA - Finance and international business
MARIAN INTERNATIONAL INSTITUTE OF MANAGEMENT
04.2014 - 12.2016
B.Com - Travel And Tourism (Finance)
Christ University
04.2011 - 12.2014