Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tinchu Joseph Thankachan

Tinchu Joseph Thankachan

Snr. Operation Analyst / Dealer
Dubai

Summary

Results-driven analyst with over 8+ years of experience in leading financial institutions. Strong analytical capabilities and exceptional communication skills. Facilitates effective collaboration across teams and stakeholders. Proven expertise in problem-solving with a resourceful and strategic approach. Highly organized with exceptional time management skills. Consistently delivers results in dynamic, fast-paced environments. Committed to continuous professional development and embracing new challenges to drive business excellence.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
8
8
Certifications
3
3
Languages

Work History

Senior Operations Analyst/ Dealer

Golden Goose Investment LLC
01.2023 - Current
  • Operated MT4/MT5 systems, managing FX, CFD, and crypto trading books within risk limits.
  • Managed CRM systems to track client interactions, update records, and ensure timely follow-ups.
  • Monitored trading activity and price feeds to ensure compliance and mitigate risks.
  • Resolved system issues with liquidity providers and bridge tech to minimize downtime.
  • Experience in KYC and customer due diligence, including verifying identities, collecting and reviewing documents, and assessing risks for Institutional Clients.
  • Oversee the complete flow of daily transaction processing, from initial data input to finalization and reconciliation.
  • Produced trading analytics and supported strategy adjustments to improve performance.
  • Collaborate with cross-functional teams (Accounts, IT, CRM, etc.) to implement process improvements.
  • Organized investor meetings and events, enhancing client relations.
  • Addressed internal and client issues, contributing to a positive work environment.
  • Develop and maintain dashboards and reports for management and stakeholders.
  • Maintained secure document management and Assist in the creation and documentation of standard operating procedures.
  • Ensured compliance with internal policies and regulatory standards.
  • Ensure data integrity and accuracy across operational systems.

Customer service executive

Orient Financial Brokers
07.2021 - 12.2022
  • Prepared client account reports and ensured adherence to Central Bank regulations.
  • Monitored brokerage and client accounts for accurate commissions, transactions, and cash flow.
  • Oversaw client positions and applied equity stops to prevent negative balances.
  • Handled client queries related to trades, deposits, withdrawals, and statements.
  • Quoted FX rates and executed trades across Spot, Commodities, Indices, Futures, and Options.
  • Transferred risk to principal and maintained constant market surveillance.
  • Provided technical and fundamental analysis to support client decision-making and desk profitability.
  • Maintained strong client relationships through proactive communication and support.
  • Coordinated with internal teams via CRM to resolve client issues efficiently and enhance service quality.

Analyst

AXA XL, a division of AXA
10.2017 - 12.2020
  • Successfully manage yearly insurance policy reporting for over 14000 clients and provided admin assistance to the manager.
  • Learned the complete end-to-end process and participated in the contribution of ideas for Continuous Improvement.
  • Daily validation and Quality assurance from process to process.
  • Maintaining Accuracy for the policy preparation and doing quality checking.

Payment Executive

HSBC Bank (Electronic Data Processing)
07.2016 - 07.2017
  • Monitor and Process payment transactions for the Philippines region, both inward and outward.
  • Contact client for any discrepancies within the transaction and confirm if above the threshold.
  • Monitor for Anti-Money LAUNDERING for every transaction and report any suspicious.
  • Assigned as the clean desk in‐charge for the Philippines team.

Education

MBA - Finance and international business

MARIAN INTERNATIONAL INSTITUTE OF MANAGEMENT
Kuttikkanam, Kerala
04.2014 - 12.2016

B.Com - Travel And Tourism (Finance)

Christ University
04.2011 - 12.2014

Skills

Microsoft Excel

Certification

Remote Work Foundations LinkedIn

Timeline

Senior Operations Analyst/ Dealer

Golden Goose Investment LLC
01.2023 - Current

Customer service executive

Orient Financial Brokers
07.2021 - 12.2022

Analyst

AXA XL, a division of AXA
10.2017 - 12.2020

Payment Executive

HSBC Bank (Electronic Data Processing)
07.2016 - 07.2017

MBA - Finance and international business

MARIAN INTERNATIONAL INSTITUTE OF MANAGEMENT
04.2014 - 12.2016

B.Com - Travel And Tourism (Finance)

Christ University
04.2011 - 12.2014
Tinchu Joseph ThankachanSnr. Operation Analyst / Dealer