Tinhinane Amer
Dubai,UAE
Summary
Experienced sales executive with a strong background in the travel industry . Doing all my skills for identifying new corporate clients and building relationships with key decision-makers to drive sales growth within the travel domain.
Overview
5
5
years of professional experience
Work history
STALL AND MARKET SALESPERSON/ Travel consultant
PEGAS TOURISTIK TRAVEL & TOURISM L.L.C
Dubai, UAE
2022.10 - Current
- Carries out all sales action plans related in the marketing plan for target areas
- Manage day-to-day B2B and B2C booking enquiries Sales/Reservations/Ticketing
- Offering information on destination and product to all customers to ensure that it meets their travel requirements.
- Ticketing issue ( Amadeus , Sabre , Galileo) and website ticket issuance, cancellations, refunds and reissuance
- Manage all financial aspects relating to booking procedure
- Regularly update CRM database containing client details and their travel information.
- Develop and implement strategies to improve customer satisfaction and loyalty
- Handle complex and high-value customer accounts
Travel Sales Agent
Falcon Luxury Travel
Dubai, UAE
2021.08 - 2023.09
- Leisure & Corporate Travel Consultant
- Ticketing issue ( Amadeus , Sabre , Galileo) and website ticket issuance, cancellations, refunds and reissuance
- Help customers plan perfectly organized trips online, over the telephone and by email.
- Issue flight tickets, hotel reservations, and other travel services like travel insurance, holiday packages, and assistance for Other country's Visa.
- handling Group bookings for corporate travelers and Incentive trips
Travel Sales Consultant
Ziguad Tours
Bejaia, Algeria
2019.01 - 2021.06
- Sells and coordinates : Visa, transportation, accommodations, insurance, tours and activities.
- Expert in using GDS (Amadeus & Galileo) for both hotel and flight ticket bookings.
- Assist customers with booking inquiries, itinerary changes, cancellations, and other requests related to travel arrangements.
- Maintain a high level of customer satisfaction by ensuring a personalized and positive experience throughout their interaction with the company.
Education
High School Diploma - Foreign languages
High school diploma
Algeriadiploma in Amadeus and Hospitality - Tourism
Almas private school
AlgeriaSkills
- Experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service
- Luxury and Business travel arrangements
- Corporate Travel Consultant
- Motivated to achieve performance & business targets
- Build and maintain relationships with key decision-makers within the corporate sector to generate new business
- CRM software management
- Excellent ability to build and manage relationships with a wide variety of people and cultures
- Excellent communication skills in English , French and Arabic both written and verbal
- UAE Driving license
Languages
English
Fluent
Arabic
Native
French
Fluent
Timeline
STALL AND MARKET SALESPERSON/ Travel consultant
PEGAS TOURISTIK TRAVEL & TOURISM L.L.C
2022.10 - Current
Travel Sales Agent
Falcon Luxury Travel
2021.08 - 2023.09
Travel Sales Consultant
Ziguad Tours
2019.01 - 2021.06
High School Diploma - Foreign languages
High school diploma
diploma in Amadeus and Hospitality - Tourism
Almas private school