Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Tinhinane Amer

Tinhinane Amer

Dubai,UAE

Summary

Experienced sales executive with a strong background in the travel industry . Doing all my skills for identifying new corporate clients and building relationships with key decision-makers to drive sales growth within the travel domain.

Overview

5
5
years of professional experience

Work history

STALL AND MARKET SALESPERSON/ Travel consultant

PEGAS TOURISTIK TRAVEL & TOURISM L.L.C
Dubai, UAE
10.2022 - Current
  • Carries out all sales action plans related in the marketing plan for target areas
  • Manage day-to-day B2B and B2C booking enquiries Sales/Reservations/Ticketing


  • Offering information on destination and product to all customers to ensure that it meets their travel requirements.
  • Ticketing issue ( Amadeus , Sabre , Galileo) and website ticket issuance, cancellations, refunds and reissuance
  • Manage all financial aspects relating to booking procedure
  • Regularly update CRM database containing client details and their travel information.
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Handle complex and high-value customer accounts

Travel Sales Agent

Falcon Luxury Travel
Dubai, UAE
08.2021 - 09.2023
  • Leisure & Corporate Travel Consultant
  • Ticketing issue ( Amadeus , Sabre , Galileo) and website ticket issuance, cancellations, refunds and reissuance
  • Help customers plan perfectly organized trips online, over the telephone and by email.
  • Issue flight tickets, hotel reservations, and other travel services like travel insurance, holiday packages, and assistance for Other country's Visa.
  • handling Group bookings for corporate travelers and Incentive trips

Travel Sales Consultant

Ziguad Tours
Bejaia, Algeria
01.2019 - 06.2021
  • Sells and coordinates : Visa, transportation, accommodations, insurance, tours and activities.
  • Expert in using GDS (Amadeus & Galileo) for both hotel and flight ticket bookings.
  • Assist customers with booking inquiries, itinerary changes, cancellations, and other requests related to travel arrangements.
  • Maintain a high level of customer satisfaction by ensuring a personalized and positive experience throughout their interaction with the company.


Education

High School Diploma - Foreign languages

High school diploma
Algeria

diploma in Amadeus and Hospitality - Tourism

Almas private school
Algeria

Skills


  • Experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service
  • Luxury and Business travel arrangements
  • Corporate Travel Consultant
  • Motivated to achieve performance & business targets
  • Build and maintain relationships with key decision-makers within the corporate sector to generate new business
  • CRM software management
  • Excellent ability to build and manage relationships with a wide variety of people and cultures
  • Excellent communication skills in English , French and Arabic both written and verbal
  • UAE Driving license

Languages

English
Fluent
Arabic
Native
French
Fluent

Timeline

STALL AND MARKET SALESPERSON/ Travel consultant

PEGAS TOURISTIK TRAVEL & TOURISM L.L.C
10.2022 - Current

Travel Sales Agent

Falcon Luxury Travel
08.2021 - 09.2023

Travel Sales Consultant

Ziguad Tours
01.2019 - 06.2021

High School Diploma - Foreign languages

High school diploma

diploma in Amadeus and Hospitality - Tourism

Almas private school

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Tinhinane Amer