TINOY THOMAS
Ras Al Khaima,United Arab Emirates
Summary
I.T onsite support engineer having 11+ year GCC experience on onsite installation and support for I.T systems such as self service kiosks for Etisalat,Dubai RTA and Al Ansari Exchange .My other job area is providing support for time attendance biometric systems of employees in the government offices such at Sharjah RTA,department of public works,Red crescent,toll gate centers,NAMA centers etc.My job role includes implementation ,assembling and maintenance on various I.T systems and which having electronic and electrical components such as payment devices cash and cheque acceptors,UPS,power supplies,POS sytems,printers,biometric devices,audio and video devices,scanning devices etc.Have valid UAE drivers license,more than 6+ years UAE driving experience and knowledge on all emirates key routes,places with clean driving track record .Have well experienced in 24*7 on call field support and rotational shifts,always ready to add extra effort to reach goals and targets.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
I.T support engineer
Smart vision for information systems
Ras Al Khaima, UAE
2017.10 - Current
- 1.installation and commisioning various kinds of self serving kiosks for Etisalat,Dubai RTA and Al ansari exchange
- 2.provide preventive mainteance,repair,replace,troubleshoot all hardware issues in driving license printers,vehicle license printers,touch screens,pinpads,card readers,cash acceptors,cash dispenser,cheque acceptor,finger print devices,sim card vending devices,door status switch controllers,watchdogs,passport scanners,UPS,UPS batteries,printers,cheque reader cartridges,bar code readers,led controller devices
- 3.well aware of using the field service management software for accurate GPS location of the service engineer and closing the tickets within SLA in the ticketing software
- 4.certified google I.T support engineer and and having working knowledge in Windows servers,active directory,windows OS
- 5.install pcs,reimage windows 10,upgrade windows OS as required
- 6.contact and coordinate with networking team,software team,e-commerce,cash collection teams as per issues rises
- 7.implemented enhancement works on the kiosks such as replacing the entire front doors and panels to redesign the kiosks
- 8.added additional security alarm features to the 24 hr outside machines using magnetic door and sensor features
- 9.examine the logs of the payment kiosks and discovering the errors occurred in the machine and escalate to L2 support department
- 10.adding the newly installed machines in to the domains
- 11.installing firmware,drivers for all devices in the machine and testing its functionalities working fine
- 12.provide training for the customer about the usage of various services from the kiosk
- 13.Coordinate with mall managements,security control rooms,clients regarding work permit arrangement for shifting and installations of the machines
- 14.complete the issues and task assigned by the operations team within the SLAs and closing the ticket in Smart operation management SOM software
- 15.observe the emails from operations teams and clients in a regular time and take quick action regarding routine checking,no transaction machines to resolve the issues
- 16.arrange the cabling inside the machine in organized manner using cable ties&spirals to look professional inside the machine
- 17.monthly routine checks for all machine in the region
- 18.replacing the 12v ,24v power supplies as per the requirement
- 19.troubleshoot,replace,repair hardware components as per issues raised by the clients and close the issues within the SLAs
- 20.providing support for time attendance biometric systems of employees in the government offices such at Sharjah RTA,department of public works,Red crescent,toll gate centers,NAMA centers etc.
I.T assistant
Bosco Group of Companies
Sharjah
2015.10 - 2017.09
- 1.provide support for software& hardware issues faced by the office staffs for their personal PCs and laptops
- 2.attend emails and phone calls queries and provide assistance
- 3.monthly routine check for all hardware components such as PCs,laptops,printersand scanners
Customer Care Executive
Mphasis India Pvt Ltd
Banglore
2015.04 - 2015.09
- 1.first line customer support for internet service provider company Airtel
- 2.provide online support for the customers regarding the internet issues,landline calling issues,connection requests etc
- 3.register complaints and escalate to corresponding departments as required
Education
B.Tech - Information Technology
Calicut University
Kerala 2009.05 - 2013.05
Skills
- Installation and support of payment kiosks
- Implementation of electronics devices
Certification
- Certified Google I.T support engineer
- Valid UAE,India driving license
Interests
driving, reading
Custom section
- Nationality:Indian
- Birth Place:Thrissur,Kerala,India
- DOB:10-08-1991
- Marital status:Married
- Linkedin Profile URL:linkedin.com/in/tinoy-thomas-326932b1
Timeline
I.T support engineer
Smart vision for information systems
2017.10 - Current
I.T assistant
Bosco Group of Companies
2015.10 - 2017.09
Customer Care Executive
Mphasis India Pvt Ltd
2015.04 - 2015.09
B.Tech - Information Technology
Calicut University
2009.05 - 2013.05