Tirtha Adai Pun
Dubai
Summary
Highly experienced head waiter/Cashier/Barista with 7 years of experience in hotel and restaurants.
Proven track record of providing exceptional customer service, leading teams and driving sales growth.
Overview
9
9
years of professional experience
Work History
Head Waiter/Barista /Cashier
Lagardere Travel Retail
Dubai
09.2024 - Current
- Served a diverse range of customers, ensuring quick, friendly, and efficient service even during peak hours.
Food and Beverage Server
Sunset Hospitality Group
Dubai
09.2018 - 09.2022
- Worked at both hotel and Restaurant environments, where I honed my skills in order management, POS handling, upselling, and maintaining high standards of cleanliness and professionalism.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Barista/ Room Service Waiter
Majestic City Retreat Hotel
Dubai
08.2016 - 08.2017
- Prepare and serve coffee and other beverages according to customer preferences
- Operate coffee machines and maintain equipment, Maintain cleanliness of the coffee station and work areas
- Provide excellent customer service and handle inquiries, Manage cash register, process payments, and issue receipts
- Ensure proper handling of food and drink items, adhering to health guidelines
Education
High School Diploma - Hospitality Management
Shree Shivalaya Higher Secondary School
Nepal, Dhorpatan Baglung10.2013
Skills
- Excellence Customer service and
- Barista Expertise
- Inventory Management Cash Handling
- And POS Systems
- Effective Communication
- Team Collaboration
- Problem- Solving
- Knowledge about alcoholic beverages
- And cocktail
Timeline
Head Waiter/Barista /Cashier
Lagardere Travel Retail
09.2024 - Current
Food and Beverage Server
Sunset Hospitality Group
09.2018 - 09.2022
Barista/ Room Service Waiter
Majestic City Retreat Hotel
08.2016 - 08.2017
High School Diploma - Hospitality Management
Shree Shivalaya Higher Secondary School
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