Su Myat Noe
Dubai,UAE
Summary
Hospitality professional with expertise in reservation systems and hotel software, specializing in VIP handling. Proficient in multilingual communication and cultural adaptation, ensuring exceptional guest experiences. Skilled in room booking coordination, payment processing, and upselling techniques, with a solid understanding of hospitality standards and safety procedures. Committed to enhancing guest satisfaction through effective time management and local knowledge.
Overview
3
3
years of professional experience
Work history
Guest service agent cum Reservation
Emaar Hospitality Group
Dubai, UAE
2025.12 - Current
- Assisted guests in finding local attractions to enhance stay.
- Offered personalised service to regular guests, fostering loyalty towards our hospitality brand.
- Handled telephone calls professionally, directing them appropriately within the hotel.
- Maintained a clean and welcoming reception area, projecting an inviting atmosphere.
- Processed payments promptly, ensuring accurate billing.
- Resolved customer complaints with professionalism and patience.
- Prepared customer bills and processed payments upon check out.
- Facilitated check-in and check-out procedures for guests.
- Provided information on hotel facilities and services to support guests.
- Coordinated with housekeeping for timely room readiness.
- Delivered exceptional customer service for improved guest satisfaction.
Guest service agent
Accor
Dubai, UAE
2023.11 - 2025.12
- Facilitated effective communication to address guest queries and concerns.
- Managed safekeeping of guest valuables at front desk, fostering trust and dependability.
- Executed payment processing accurately and efficiently.
- Assisted team in upholding cleanliness standards across hotel facilities.
- Supported emergency response efforts, ensuring guest safety in critical situations.
- Collaborated with hotel departments to effectively address guest requirements.
- Worked alongside housekeeping staff to prepare rooms efficiently.
- Managed telephone inquiries professionally, directing calls to appropriate departments.
- Provided tailored service to regular guests, enhancing brand loyalty.
- Coordinated transportation services for guests, facilitating smooth travel experiences during stays.
- Maintained cleanliness and organisation of reception area to create welcoming environment.
- Assisted in preparing customer bills and processing payments during check out.
- Supported guests during check-in and check-out procedures.
- Provided information to guests regarding events and announcements.
- Recorded guest information in database to ensure accuracy.
- Checked identification and payment methods of guests.
- Communicated hotel security features to guests and explained safety processes and procedures.
- Promoted activities from tourism partners to enhance revenue.
- Facilitated increased sales revenue growth by consistently upselling customers to premium product lines, utilising effective communication skills and product knowledge.
Education
Bachelor of Science - Chemistry
Dagon University
MyanmarSkills
- Knowledge of safety procedures
- Reservation systems understanding
- Adapting to diverse cultures
- Guest follow-up
- Hotel software proficiency
- VIP handling acumen
- Multilingual communication
- Room booking expertise
- Handling cash transactions
- Time management proficiency
- Knowledge of local area
- Room allocation knowledge
- Familiarity with hotel amenities
- Hospitality standards knowledge
- Handling lost property
- Restaurant booking facilitation
- Payment Processing
- Telephone etiquette
- Room booking coordinating
- RoomKeyPMS
- Upselling techniques
- Opera
- Reservation coordinating
Languages
English
Upper intermediate
Chinese (Cantonese)
Beginner
Burmese
Native
Affiliations
- Traveling and exploring new cultures
- Shopping and fashion styling
- Gym, skincare, and self-care
- Foodie at heart
- Enjoys learning different languages
References
References available upon request.
Timeline
Guest service agent cum Reservation
Emaar Hospitality Group
2025.12 - Current
Guest service agent
Accor
2023.11 - 2025.12
Bachelor of Science - Chemistry
Dagon University