Tito Harrison
Dubai,U.A.E
Summary
Resourceful administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge of GDPR and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Retail Sales Administrator
Sanipex Group
Dubai, U.A.E
05.2018 - Current
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Performing Duties of Accounts Department most of the time by Preparing Statements, Payment postings, Refunds, Rebate/Commission to Designers and Clients.
Retail sales assistant
Al Fajr Sanitary Wares Trading LLC
Shariah, U.A.E
02.2017 - 04.2018
- Updated product labelling and pricing to reflect discounts and offers.
- Processed returned or exchanged items and provided refunds to customers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Built lasting relationships with clients through customer service interactions.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Ensured adequate stock supply by liaising with suppliers regularly.
Archives clerk
Obaid Masood Building Materials Trading LLC
Dubai, U.A.E
02.2014 - 10.2016
- Conducted regular audits to maintain integrity of archival documentation.
- Catalogued new acquisitions, ensuring their traceability within the system.
- Ensured security measures were followed, protecting sensitive information in archives.
- Assisted in training new staff members on archive procedures-improved overall team performance as a result.
- Complied with regulations regarding retention and disposal of documents, aiding legal compliance efforts throughout organisation.
- Maintained accuracy by updating and organising archive records.
- Implemented an efficient filing system, leading to quicker retrieval times for requested items.
Education
Bachelor of Commerce - Computer Application
Naipunnya School of Management
India 06.2010 - 05.2013
Skills
- Leadership skills
- Attention to Detail
- Client account management
- Strategic Planning
- Invoicing
- Operational support
- Customer relationship building
- Competitor analysis
- Logistical planning
- Outstanding customer service
- Physical resource management
- Reporting and documentation
- Strategic decision-making
- Financial governance
- SAGE Accounts
- Customer-focused
- [Type] Management
- Problem-solving
- Multilingual
- Communication skills
Languages
English
Fluent
Hindi
Upper intermediate
Malayalam
Native
Tamil
Upper intermediate
Affiliations
- Coins/Notes and Stamp Collection
Certification
Awarded Certificate for Best Admin Assistance
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Retail Sales Administrator
Sanipex Group
05.2018 - Current
Retail sales assistant
Al Fajr Sanitary Wares Trading LLC
02.2017 - 04.2018
Archives clerk
Obaid Masood Building Materials Trading LLC
02.2014 - 10.2016
Bachelor of Commerce - Computer Application
Naipunnya School of Management
06.2010 - 05.2013
Awarded Certificate for Best Admin Assistance
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