Titus Cherian
Dubai
Summary
Accomplished Operation Executive and ERP Coordinator with a proven track record at Danube Group, enhancing operational efficiency and customer relations. Skilled in streamlining workflows, managing resources and ensuring smooth cross-departmental coordination to meet organizational objectives, I bring a strong analytical mindset to improve data accuracy and decision-making. Known for problem solving, attention to details and the ability to adapt quickly to new challenges, I am now seeking a dynamic role in operation where I can leverage my expertise to contribute to the growth and innovation in a forward- thinking organization.
Overview
5
5
years of professional experience
Work History
Operation Executive
Danube Hospitality
07.2022 - Current
- Project & Order Execution: Manage the end-to-end operations by efficiently processing and executing order.coordinating with suppliers to arranging necessary items and planning timely deliveries that meet the client deadlines and requirements.
- Inventory Management & Reporting: Maintain inventory levels to support smooth operations. Generate and analyze operational reports to support business decisions,track performance and manage cost.
- Sales & Client Engagement Support: Stepped into sales roles as needed, managing the showroom, engaging directly with clients to support business growth during periods of limited manpower.
- Product Presentation: Conducted table-top presentation to showcase products, aligning features with client needs and contributing to enhance product visibility and sales.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Interacted well with customers to build connections and nurture relationships.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
ERP Coordinator
Danube Group
11.2019 - 07.2022
- Serve as the primary point of contact for resolving inquiries and software-related issues faced by the users, ensuring a seamless operational workflow
- Develop and generate customize report to meet specific requirements of various business divisions, enhancing decision-making process and operational efficiency.
- Collaborate with IT department to support hardware and software configuration, including setting up new laptop and ensuring proper connectivity for users.
- Troubleshoot and resolve technical issues, providing timely solutions.
- Assisted customers with assessing and defining key business processes, policies and procedures.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Assisted end-users during post-implementation support phase by addressing technical issues promptly and providing additional training as required.
- Reduced manual data entry efforts by automating key processes within the ERP system.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Engineering - Computer Science
The Oxford College Of Engineering
Bangalore, India06-2018
Skills
- Operational Efficiency
- Organizational Skills
- Customer Relations
- Operations Support
- Hospitality
- Problem-Solving
- Multi-tasking strength
- Order Processing
- Adaptability
- Team collaboration
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Operation Executive
Danube Hospitality
07.2022 - Current
ERP Coordinator
Danube Group
11.2019 - 07.2022
Bachelor of Engineering - Computer Science
The Oxford College Of Engineering
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