TJ ESTIVE
Dubai
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
13
13
years of professional experience
Work History
Waiter
SURF CLUB
10.2020 - Current
- Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner
- Taking beverage orders and serving them to guests on a timely manner
- Always respond to guest requests in a timely, friendly and efficient manner
- Take guest beverage or food orders and input them to the point-of-sale system
- Ensure knowledge of menu and restaurant promotions and any special offers
Food runner
CATCH 22 LLC
11.2015 - 03.2019
- Welcome each guest with a smile and friendly greeting
- Help customers with orders by explaining dishes and drinks and making recommendations as appropriate
- Coordinate food orders to guarantee timely and efficient delivery to guests
- Refill water and periodically check on guests to handle any issues promptly
- Maintain our high food safety and sanitation standards
- Clean and reset tables
Banquet Waiter
MACAGANG HOTEL AND RESORT
04.2013 - 09.2018
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Communicate with customers to resolve complaints or ensure satisfaction
- Take customer orders
- Serve food or beverages and prepare or serve specialty dishes at tables as required
- Present menus and answer questions about menu items, making recommendations upon request
- Prepare hot or cold beverages
- Arrange tables or dining areas
- Collect dirty dishes or other tableware
- Assist customers with seating arrangement
- Clean food preparation areas, facilities, or equipment
- Provide customers with general information or assistance
Service Crew
CHOICE GOURMET INC. (MCDONALD'S)
04.2012 - 05.2013
- Handled cash and credit card transactions quickly and accurately
- Assisted management with inventory control and stock ordering
- Maintained positive attitude and resolved customer complaints promptly and professionally
- Took initiative to find extra tasks when scheduled duties were completed
- Cross-trained new crew members
Education
High School -
Nabua National High School
Nabua, Camarines SurBachelor of Science - Food Service Management
Camarines Sur Polytechnic Colleges
Nabua, Camarines Sur01.2016
Skills
- Strong multitasking
- Order Taking
- Professional Appearance
- Order Management
- Menu presentation
- Upselling techniques
- Food and beverage pairings
- High-volume dining
- Wine Knowledge
- Food and wine pairings
Trainingsandcertificates
- Trendy Cooking Techniques, SMX Center, Pasay City, Philippines, 08/03/17
- Fine Dining Management/Butlering, Civic Center, Nabua, Camarines Sur, 02/17/16
- 1st Regional Advisers and Student Society of Food Service Management (SSFSM) Convention, Yogurt Making, Camarines Sur Polytechnic Colleges, Nabua, Camarines Sur, 02/18/14
Timeline
Waiter
SURF CLUB
10.2020 - Current
Food runner
CATCH 22 LLC
11.2015 - 03.2019
Banquet Waiter
MACAGANG HOTEL AND RESORT
04.2013 - 09.2018
Service Crew
CHOICE GOURMET INC. (MCDONALD'S)
04.2012 - 05.2013
Bachelor of Science - Food Service Management
Camarines Sur Polytechnic Colleges
High School -
Nabua National High School
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