Tnureet Khinda
Dubai,UAE
Summary
Accomplished professional with a strong foundation in customer service and project management, adept at decision-making and operational support. Demonstrates proficiency in database management, data entry, and report development, ensuring efficient handling of client needs analysis and relationship management. Skilled in multitasking, event coordination, and financial planning, with a focus on enhancing customer relations through active listening and initiative taking. Career goals include leveraging expertise to drive organisational success and foster long-term client partnerships.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
Work history
Supervisor
Nivea
Kite Beach, UAE
04.2025 - 06.2025
- Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
- Prepared detailed reports on team performance, productivity, and sales for senior management.
- Engaged with customers to better understand needs and deliver excellent service.
- Monitored inventory levels, ordering stock as needed to prevent shortages.
Senior sales executive
GITEX Africa 25' - Dubai world trade centre
Dubai, UAE
01.2025 - 04.2025
- Facilitated Zoom meetings to present company profiles to potential investors.
- Assisted in planning and coordinating on-site events, from small meetings to large banquets, tailoring arrangements to client specifications.
- Oversaw and coordinated meetings among GITEX attendees, efficiently resolved and troubleshot event-related issues, and ensured a positive client experience throughout the duration of the event.
- Prepared daily activity reports, highlighting concierge interactions, guest feedback, and operational challenges for management review.
- Managed booking inquiries and reservations via telephone, email, and in-person interactions, maintaining high service standards.
Event Manager
Heal Conference
Abu Dhabi, UAE
10.2024 - 10.2024
- Managed registration processes, ensuring a smooth and efficient experience for attendees from start to finish.
- Facilitated team meetings and training sessions, enhancing skills, and fostering a culture of excellence within the event management team.
- Managed all logistical aspects of events, from venue selection, to transportation arrangements, ensuring smooth operations.
- Negotiated contracts with venues, caterers, and suppliers, securing favourable terms and cost savings without compromising on quality.
Exhibitor Zone Manager
HQMENA - Forex
Dubai, UAE
09.2024 - 10.2024
- Managed registration processes, ensuring a smooth and efficient experience for attendees from start to finish.
- Facilitated team meetings and training sessions, enhancing skills, and fostering a culture of excellence within the event management team.
- Managed all logistical aspects of events, from venue selection, to transportation arrangements, ensuring smooth operations.
- Negotiated contracts with venues, caterers, and suppliers, securing favourable terms and cost savings without compromising on quality.
Food and Beverage Coordinator
Media Agency - Buldak Samyang
JBR, UAE
09.2024 - 09.2024
- Facilitated smooth communication between kitchen and service staff, ensuring timely preparation and delivery of orders.
- Supervised food and beverage staff, providing training to improve service standards, and team performance.
- Monitored the dining area to ensure cleanliness and proper setup, creating a welcoming atmosphere for guests.
- Supervised a team of 10 staff members, providing training and feedback to improve service standard
Visitors Relationship Manager
ADIPEC 2024, DMG Events
JLT Cluster C, UAE
04.2024 - 08.2024
- Calling visitors who have been part of the exhibition in past years, assisting visitors throughout the registration process, and ensuring a seamless, efficient experience.
- Managed visitors' inquiries, registration, and informative responses to address their concerns.
- Oversaw the onboarding process for new clients, ensuring a smooth transition and high levels of client satisfaction.
- Built strong and positive relationships with customers by remaining polite and helpful throughout interactions.
- Providing weekly reports to client.
Sales Executive
Cheil - Samsung
Dubai, UAE
11.2023 - 02.2024
- Managed daily workshop operations, including workflow scheduling, to optimise efficiency and productivity.
- Guided clients through the buying process, from initial inquiry to closing the sale, ensuring a smooth and positive experience.
- Prepared detailed sales reports and forecasts for senior management, providing insights into sales activities, and outcomes.
- Coordinated with internal teams, including product development, customer service, and sales, to meet client needs effectively
Customer Service Associate
COP28
Expo City, UAE
11.2023 - 12.2023
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Responded to customer emails, letters, and phone calls within the company's communication targets.
- Kept records of customer interactions, transactions, comments, and complaints for quality monitoring.
- Coordinated with logistics teams to optimise delivery schedules, reducing wait times, and improving customer satisfaction scores.
Concierge Meetings Manager
GITEX Global 2023, Dubai World Trade Centre
Dubai, UAE
07.2023 - 09.2023
- Oversaw and coordinated meetings among GITEX attendees, efficiently resolved and troubleshot event-related issues, and ensured a positive client experience throughout the duration of the event.
- Assisted in planning and coordinating on-site events, from small meetings to large banquets, tailoring arrangements to client specifications.
- Managed booking inquiries and reservations via telephone, email, and in-person interactions, maintaining high service standards.
- Prepared daily activity reports, highlighting concierge interactions, guest feedback, and operational challenges for management review.
Hostess
FIFA world cup 2022 Qatar - GL Events Paris
Doha, Qatar
11.2022 - 12.2022
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance the customer experience.
- Assisted guests with seating arrangements, considering preferences, accessibility needs, and optimal satisfaction.
- Directed guests to facilities within the establishment, such as restrooms, exits, and enhancing overall guest experience.
- Clearly define and assign specific roles to each team member, ensuring that responsibilities, such as ticket validation, guest assistance, and operational support, are well distributed.
Customer Service Associate
Pure health, Dubai International Airport T3
Dubai, UAE
09.2020 - 09.2021
- Assist passengers with self-service PCR kiosks
- Inspect and verify passenger documentation.
- Input the correct details of passenger into system.
- Process passenger to nursing for nasal swab test.
- Coordinated front-line operations, ensuring smooth patient flow and minimal waiting times.
Ticketing Specialist
Expo 2020
Dubai, UAE
02.2021 - 04.2021
- Ticket sales and related transactions, while providing exceptional service.
- Assistance to improve the overall customer experience.
- Communicating with tourists about events, campaign expectations, and goals.
- Resolved customer queries and problems using effective communication, and providing step-by-step solutions.
Education
High School Diploma -
Global Indian school
UAE 02.2006 - 06.2022
Skills
- Customer Service
- Decision-Making
- Database management
- Project Management
- Operational support
- Multitasking proficiency
- Data Entry
- Report development
- Event coordination
- Guest relations
- Financial planning
- Client relationship management
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Other
- Hostess: Zafco , Hackhaton 25' , Arab Health 2020 , Gulffood Manufacturing, Vape show , Samsung Media launch 23' and Motf
- Customer Service: Coca cola arena, Intersec and Beautyworld 2022.
- Promoter : Aquaventure Saturdays, Nutricook and Samsang roadshow
Timeline
Supervisor
Nivea
04.2025 - 06.2025
Senior sales executive
GITEX Africa 25' - Dubai world trade centre
01.2025 - 04.2025
Event Manager
Heal Conference
10.2024 - 10.2024
Exhibitor Zone Manager
HQMENA - Forex
09.2024 - 10.2024
Food and Beverage Coordinator
Media Agency - Buldak Samyang
09.2024 - 09.2024
Visitors Relationship Manager
ADIPEC 2024, DMG Events
04.2024 - 08.2024
Sales Executive
Cheil - Samsung
11.2023 - 02.2024
Customer Service Associate
COP28
11.2023 - 12.2023
Concierge Meetings Manager
GITEX Global 2023, Dubai World Trade Centre
07.2023 - 09.2023
Hostess
FIFA world cup 2022 Qatar - GL Events Paris
11.2022 - 12.2022
Ticketing Specialist
Expo 2020
02.2021 - 04.2021
Customer Service Associate
Pure health, Dubai International Airport T3
09.2020 - 09.2021
High School Diploma -
Global Indian school
02.2006 - 06.2022
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