TOE HLAING KHANT
Dubai
Summary
Professional hotel receptionist with experience in front desk operations, guest services, and reservation handling. Skilled in hotel systems, customer service, and basic IT support to ensure smooth daily operations and excellent guest experience.
Overview
3
3
years of professional experience
Work History
Hotel Receptionist
Istanbul Paris Hotel
Istanbul, Turkey
10.2024 - 12.2025
- Facilitated guest services by managing front desk operations to enhance visitor experience.
- Facilitated reservation processes and responded to customer inquiries to enhance service quality.
- Established and maintained a welcoming environment to enhance guest experience.
- Facilitated communication between housekeeping and management to ensure adherence to quality benchmarks.
Operations Engineer
Japan company
Myanmar
01.2023 - 02.2025
- Directed daily operational activities to optimize workflow and enhance overall productivity.
- Engaged with cross-functional teams to enhance decision-making processes through data analysis.
- Implemented strategies to elevate customer satisfaction while streamlining operational processes.
- Developed and implemented training programs to enhance employee skills and knowledge.
- Facilitated project coordination to ensure on-time completion and adherence to quality standards.
Education
Diploma in Web Engineering - Business And IT
Metro IT and Business College
Japan 12.2022
High School Diploma -
No3. Myanmar Hight School, Yangon
Myanmar01.2019
Skills
- Front Desk Operations (Check-in & Check-out)
- Guest Relations and Customer Service Excellence
- Reservation Handling and Booking System Management
- Handling Guest Inquiries and Complaints Professionally
- Cash Handling and Billing Support
- Telephone and Email Communication
- Hotel System Support (PMS basic operation & troubleshooting)
- Basic IT Support for Front Desk and Office Systems
- Computer Hardware & Software Troubleshooting
- Website Content Updates and Online Booking Support
- Data Entry, Reporting, and Record Management
- Microsoft Office (Word, Excel, PowerPoint)
- Coordination with Housekeeping and Management
- Teamwork, Time Management, and Multitasking
- Problem Solving and Service Recovery
Languages
English
Upper intermediate (B2)
Korean
Beginner (A1)
Myanmar
Bilingual or Proficient (C2)
Japanese
Beginner (A1)
Timeline
Hotel Receptionist
Istanbul Paris Hotel
10.2024 - 12.2025
Operations Engineer
Japan company
01.2023 - 02.2025
Diploma in Web Engineering - Business And IT
Metro IT and Business College
High School Diploma -
No3. Myanmar Hight School, Yangon