Toka Mandour

Develop and implement employee relations strategies

• Handling agreements and contracts for (Malpractice Insurance, Health Insurance, and new medical centers
• Successfully mediated workplace disputes; preserving strong working relationships among team members.
• Lead recruitment and onboarding processes
• Design and implement performance management systems
• Ensure compliance with HR policies and legal requirements
• Manage HRIS system and maintain accurate employee records
• Lead change management efforts during organizational restructuring
• Maintaining employee records and filing in the HR database and Conduct employee onboarding development initiatives for new joiners
• Involved in Base Development projects
• Implementation of systems, Optimization of workflows, Research, and Automation of functions
• Managing Health insurance cards by adding, Deleting, Handling insurance annual renewal
• Implemented performance management systems to improve employee productivity and job satisfaction.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Developed comprehensive benefits packages to attract and retain top talent within the organization.
• Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
• Optimized recruitment processes through data analysis; reducing time-to-fill metrics significantly.
• Recruited top talent to maximize profitability.
• Managing transitions of Employees with relevant departments and Ensure how effective with HR policies, handling all related queries and Performance.
• Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
• Conducted thorough investigations into employee grievances, ensuring fair resolution of conflicts or concerns.
• Collaborated with department managers on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation.
• Reduced company's legal risks by ensuring compliance with local, state, and federal labor laws.
• Devised hiring and recruitment policies for 500-employee company.
• Streamlined HR processes for increased efficiency and reduced administrative workload.

• (MOH) and Dubai Health Authority (DHA) system for medical licensing (Issuing, renewal, canceling)
• Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
• Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
• Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
• Coordinated closely with stakeholders to ensure alignment on priorities and expectations regarding resource usage within projects or initiatives.

• Improvement in HR policies, practices, and compliance measures.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
• Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
• Managed benefits administration, ensuring accurate and timely delivery of services to employees.
• Bolstered company culture with the introduction of employee engagement events and activities.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Educated employees on company policy and kept employee handbook current.

• Conducted regular reviews of existing policies with clients, identifying opportunities for adjustments or additional coverage.
• Analyzed clients'' needs and financial goals, recommending suitable life insurance policies accordingly.
• Mentored new agents, sharing expertise and fostering collaborative work environment for team success.
• Utilized CRM systems effectively for tracking leads, managing contacts, and optimizing sales strategies.
• Negotiated favorable terms for policyholders during underwriting process based on individual circumstances.
• Resolved customer inquiries promptly, ensuring positive experiences and maintaining client retention rates.
• Expanded client base through effective networking and relationship building with potential customers.
• Selling insurance plans to new customers or up-sell to current customers
• Met sales targets as well as following compliance guidelines
• Facilitated claims processing by guiding beneficiaries through necessary steps while displaying empathy during difficult times.
• Developed strong relationships with external partners such as estate attorneys or financial planners to expand referral networks further.