Tonderai Mawire
Ras Al Khaimah
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
8
8
years of professional experience
Work History
Barista
Rixos Al Mairid Hotel 5*Luxury Hotel
09.2024 - Current
- Provided exceptional customer service by actively engaging with guests and addressing inquiries promptly.
- Developed seasonal drink menus in collaboration with management, contributing to innovative offerings and guest satisfaction.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista
The Peninsula 5* Hotel
08.2021 - 10.2024
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Junior Barista
The Tasha's Fine Dining Restaurant
04.2018 - 09.2021
- Collaborated with team members to optimize workflow during peak hours for efficiency.
- Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
- Improved beverage consistency by adhering strictly to company recipe guidelines and measurement standards.
- Troubleshot equipment malfunctions promptly to minimize downtime and maintain smooth operations during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
GEC / ORDINARY LEVEL -
Prince Edward High School
Harare, Zimbabwe10.2013
Skills
- Excellent verbal communication skills
- Teamwork and organizational skills
- Food safety and hygiene
- Coffee brewing and extraction
- Ability to work well under pressure
- Speed and efficiency
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Language
English
Shona
Personal Information
- Passport Number: EN750286
- Date of Birth: 08/30/95
- Gender: Male
- Nationality: Zimbabwe
- Marital Status: Single
References
- Kelly Witz, General Manager, The Peninsula Hotel, +27 21 430 7778, gm@strolla.co.za
- Ertunc Barlas, F&B Executive Manager, +971 50 631 6209, ertunc.barlas@accor.com
Hobbies
Reading
Swimming
Education
English
Shona
Timeline
Barista
Rixos Al Mairid Hotel 5*Luxury Hotel
09.2024 - Current
Barista
The Peninsula 5* Hotel
08.2021 - 10.2024
Junior Barista
The Tasha's Fine Dining Restaurant
04.2018 - 09.2021
GEC / ORDINARY LEVEL -
Prince Edward High School