TONY LEUNG
Summary
Data-driven operations and sales operations manager with 4+ years of experience across high-growth food-tech and delivery platforms in the Middle East and East Asia. Proven record delivering 0-to-1 market launches, including Keeta UAE. Built scalable sales and business development SOPs and managed strategic enterprise accounts using workflow automation and AI tools to improve efficiency.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Strategic Account Business Operations Manager
Keeta UAE
06.2025 - Current
- Strategic Enterprise Accounts: Delivered dedicated operational solutions for major regional enterprise groups including Kitopi, Rebel Foods, Americana Group, and Alshaya.
- Exponential Volume Scaling: Achieved +60% order volume growth within 3 months post-takeover for key enterprise accounts (Kitopi & Rebel Foods), performing 4x higher than platform average.
- Target Achievement: Spearheaded pipeline execution and merchant sign-ups, achieving 90% of priority signing targets—significantly outperforming the platform average.
- Re-engineered promotional and operational budget utilisation, enhancing budget efficiency by 150% while supporting sustained hyper-growth in sales velocity.
- Conducted comprehensive data analysis to identify high-potential business opportunities, merchant performance gaps, and market expansion opportunities in UAE.
- Led regular team meetings to track project achievements, reported milestones to higher management, and cascaded strategic targets to frontline sales teams.
- 0-to-1 Market Launch: Joined pre-launch as a founding employee in the UAE, building foundational sales operations, merchant tracking workflows, and execution frameworks from scratch.
Senior Partner Success Specialist
Deliveroo
04.2023 - 05.2025
- Initiated and managed growth project that increased average daily opening hours by 35% for 1,500+ partners, resulting in 15% increase in total Order Volume (OV).
- Led team of 12 internal agents and TaskUs vendor teams, enhancing SLA compliance by 20%.
- Redesigned macros and standard operating procedures for in-house and vendor teams, achieving 15% reduction in Average Handling Time (AHT).
- Data Visualization: Developed automated reporting and dashboards (Salesforce, Looker, Excel) to track account performance and operational KPIs for cross-functional stakeholders.
Partner Success Executive
Deliveroo
05.2022 - 03.2023
- Promoted product features to restaurant partners to strengthen partnership engagement and collaboration.
- Conducted structured merchant onboarding and in-class training to increase initial partner adoption rates.
- Developed and maintained excellent client and commercial contact relationships to maintain and expand firm's client base.
- Developed company goals and targets based on previous performance and predicted forecasts.
- Oversaw the firm's financial management, including budgeting, forecasting, and financial reporting.
Education
Bachelor of Arts - Journalism & Communication
Hong Kong Shue Yan University
Hong Kong01-2021
Skills
- Sales operations
- Pipeline tracking and enablement
- Sales strategy optimisation
- Data analytics and reporting
- Salesforce and Looker dashboards
- Advanced Excel functions
- Data synchronisation
- AI and automation strategies
- Process re-engineering
- Client engagement strategies
- Cross-functional collaboration
- Sales scripts
LANGUAGES
Cantonese Native
English Professional
Mandarin Professional
Timeline
Strategic Account Business Operations Manager
Keeta UAE
06.2025 - Current
Senior Partner Success Specialist
Deliveroo
04.2023 - 05.2025
Partner Success Executive
Deliveroo
05.2022 - 03.2023
Bachelor of Arts - Journalism & Communication
Hong Kong Shue Yan University