TONY SEBASTIAN
Abu Dhabi,AZ
Summary
Dedicated professional with experience in assisting clients in overcoming life challenges by building coping mechanisms. Friendly and motivated worker with strong communication skills to mediate between family members to resolve conflict. Adept at developing consulting methods to enhance overall well-being of people and communities.
Overview
8
8
years of professional experience
Work History
General Manager - Operations
Code Blude Medical Services LLC
08.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established customer-centric focus to build customer loyalty and retention.
- Performed administrative tasks, document management and report development for inter-departmental use.
- Built and maintained loyal, long-term customer relationships through effective account management and rapport building.
- Managed information on company databases for different organizational activities to track history and safeguard accurate information.
- Produced detailed records of attendance for board reports and company review processes.
- Designed medical training schedules for candidates including for first aid, CPR and Basic Life Support.
Operations Executive (Social Worker)
Mar Sleeva Medicity (700 Bed) Tertiary Hospital
06.2021 - 06.2023
- Maintained excellent working knowledge of health, safety and hygiene standards, guaranteeing operational compliance.
- Managing Inpatient and Outpatient operations during pandemic (COVID 19).
- Handling medical Legal cases and mass causalities.
- Co-ordinating work environment for all departments including Radiology.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Administered facility records, keeping adequate information about activities and following strict data protection requirements.
Operations Associate (Social Worker)
Aster Medicity (650 Bed) Tertiary Care Hospital
03.2019 - 10.2021
- Performing administrative tasks including admission, discharge and Billing.
- Preparing and submitting daily and monthly reports.
- Co-ordinating patients transfers within the departments and between hospitals.
- Co-ordinating emergency services including Ambulance Services.
- Managing IP, OP and vaccination campaigns during pandemic (COVID-19)
- Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
Social Worker
Bethsaida Providence Inn
01.2016 - 10.2018
- Managed patient caseloads to address social work assessments, crisis intervention and care planning.
- Educated students and their families regarding other community resources.
- Facilitated brief individual and group counselling sessions to address concerns and foster safe environment.
Education
Master of Social Work (MSW) -
MA College Ramapuram- MG University
01.2016
B.Sc Mathematics -
BVM Holy Cross College Cherpunkal- MG University
01.2014
Skills
- Excellent interpersonal skills
- Palliative Care
- Written and verbal communication
- Empathetic
- Crisis Intervention
- Attentive listener
- Problem Solving
- Staff Supervision
Languages
English
Hindi
Malayalam
Personal Information
- Passport Number: P4775337
- Title: Administrative Assistant
Driving License
Valid UAE Driving License
Timeline
General Manager - Operations
Code Blude Medical Services LLC
08.2023 - Current
Operations Executive (Social Worker)
Mar Sleeva Medicity (700 Bed) Tertiary Hospital
06.2021 - 06.2023
Operations Associate (Social Worker)
Aster Medicity (650 Bed) Tertiary Care Hospital
03.2019 - 10.2021
Social Worker
Bethsaida Providence Inn
01.2016 - 10.2018
Master of Social Work (MSW) -
MA College Ramapuram- MG University
B.Sc Mathematics -
BVM Holy Cross College Cherpunkal- MG University
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