TONY THANKACHAN
DUBAI,UAE
Summary
Customer-orientated, strategic-thinking sales professional with over 5 years 8 months of experience in facilitating relationships, developing partnerships, maintaining top accounts and amplifying profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions. Tactical team builder seeking to leverage background into Sales Manager role with dynamic organization.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Sales manager
SATBIR INTERNATIONAL GENERAL TRADING LLC
Dubai, UAE
07.2018 - Current
- Hired and trained dedicated and high-achieving sales teams.
- Created and directed sales team training and development programmes.
- Produced regular reports with in-depth detail of sales performance.
- Analyzed sales reports to identify trends and update strategies.
- Managed team of 4 staff, driving performance with motivational strategies to exceed sales targets.
- Used multi-source data to determine sales and delivery terms for products and services.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Developed and customised sales pitches to target specific customer personas.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Optimised sales methods to best engage, acquire and retain customers.
- Carried out sales visits to current and prospective customers.
- Represented organization to public at trade exhibitions and conventions, driving awareness of Advertising Products.
- Organized special sales at specific times to drive customer engagement and move high volumes of products.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Collected customer and market feedback and reported information to company leadership.
- Organized marketing plans and programmes to best support business growth and development.
- Delivered top-quality marketing strategy and consultative services with consistently high client satisfaction scores.
- Managed stakeholder expectations with performance reports and sales forecasts.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
- Managed social media platforms, creating and scheduling content to maintain consistent online presence.
- Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing.
- Leveraged market and competitor data to identify market opportunities and gaps.
- Built public relations strategies for broadened advertising scope.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Developed marketing plans to support department strategies.
- Consistently arrived at work on time and ready to start immediately.
- Engaged with stakeholders to build relationships and brand awareness.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Increased customer satisfaction by resolving issues.
- Managed on-site evaluations, internal audits and customer surveys.
- Delivered services to customer locations within target timeframes.
- Oversaw daily operations to achieve high productivity levels.
- Developed plans and strategies to promote continuous improvement.
Education
Master of Business Administration - FINANCE AND MARKETING
ST ALBERTS COLLEGE
KOCHI,INDIA 06.2014 - 08.2016
Bachelor of Commerce - COMMERCE AND TAXATION
MAHATMA GANDHI UNIVERSITY
ERNAKULAM,INDIA 06.2012 - 04.2014
Skills
- Sales goal attainment
- Customer acquisition and retention
- Profit and revenue-generating strategies
- New account development
- Persuasive negotiations
- Lead generation
- Superb time management
- Sales training
- Marketing campaign management
- Presentations and proposals
- Sales pipeline management
- Financial records analysis
- Customer rapport
- Market and competitive analysis
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Timeline
Sales manager
SATBIR INTERNATIONAL GENERAL TRADING LLC
07.2018 - Current
Master of Business Administration - FINANCE AND MARKETING
ST ALBERTS COLLEGE
06.2014 - 08.2016
Bachelor of Commerce - COMMERCE AND TAXATION
MAHATMA GANDHI UNIVERSITY
06.2012 - 04.2014
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