TOOMAJ REZAIE
Abu Dhabi,UAE
Summary
Results-oriented Branch Manager specialising in planning and managing total operations. Analytical and detail-orientated with over 4 years of experience. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and programme management skills. Strong track record of forging trusted client relationships. Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Branch manager
BIN KHUMERY SMOKING GOODS COMPANY
SHAHAMAH, UAE
08.2022 - Current
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Organised regular coaching and training exercises with staff to build motivation.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
- Supportively directed a team of 5 Relationship Managers.
- Maintained detailed records of branch office activities.
- Created reports on deteriorating trends and fiscal year end losses.
- Worked with director to set performance standards.
- Allocated resources to teams and projects based on need, performance and availability.
- Partnered with management team to optimise operations and reduce costs.
Head waiter
BAHAR RESTAURANT
DUBAI, UAE
12.2021 - 06.2022
- Upsold sides and beverages to increase restaurant revenue.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Followed checklists for shift start and end to help with smooth transitions.
- Organised seating for groups and guests with special needs.
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Served food to guests at proper temperatures by bringing items to table immediately.
- Covered large parties and events, anticipating planning and staffing needs.
- Delivered quality service by providing warm and welcoming environment.
- Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
- Increased order value by upselling sides, drinks and desserts.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Polished glasses and cutlery to pristine standards.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Kept tables clear of used crockery, glassware and cutlery.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Greeted customers, presented menus and shared information about available special items.
Waiter
BAHAR RESTAURANT
DUBAI, UAE
02.2021 - 12.2021
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Education
Master of Arts - CINEMA STUDIES
09.2015 - 06.2017
Bachelor of Business Administration - ECONOMICS
09.2010 - 06.2014
A2 CERTIFICATE - GERMAN LANGUAGE
03.2017 - 02.2019
Skills
- Business development expertise
- Account analysis expertise
- Sales expertise
- Cash handling expertise
- Sales & Marketing budget management
- Strategic cost management (SCM)
- Approachable
- Multi-tasking ability
- Verbal/written communication
- People-oriented
- Financial Advising
- Resourceful nature
- Goal-oriented
- Stock ordering systems
- Relationship management
- Team player
- Financial Industry Computer Systems Loan Accountant
- Engaging leadership style
- Organised and efficient
- Documentation development
- Flexible
- Human resource management
- Reporting familiarity
- Accurate cash handling
- Employee management
- Customer service awareness
- Sales professional
- Friendly and polite
- Complex problem solving
- Cash-handling expertise
Languages
English
Fluent
Arabic
Intermediate
German
Intermediate
Urdu
Upper intermediate
Persian
Native
Timeline
Branch manager - BIN KHUMERY SMOKING GOODS COMPANY
08.2022 - Current
Head waiter - BAHAR RESTAURANT
12.2021 - 06.2022
Waiter - BAHAR RESTAURANT
02.2021 - 12.2021
OKF LANGUAGE SCHOOL - A2 CERTIFICATE, GERMAN LANGUAGE
03.2017 - 02.2019
UNIVERCITY OF TEHRAN - Master of Arts, CINEMA STUDIES
09.2015 - 06.2017
ALLAMEH TABATABAIE UNIVERSITY - Bachelor of Business Administration, ECONOMICS
09.2010 - 06.2014
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