Summary
Overview
Work History
Education
Timeline
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Toqa Mustafa

Toqa Mustafa

Dubai

Summary

Results-driven Sales Retail Executive with +3 years of experience in Retail Multinational Companies. Adept at providing exemplary customer service and driving sales within the retail sector, particularly in high-profile technology projects. Known for strong multitasking abilities.

Overview

5
5
years of professional experience

Work History

Retail Sales Executive

E& Uae
07.2024 - Current
  • Managed customer accounts, processed payments, and handled billing queries to maintain customer satisfaction and retention.
  • Boosted sales by implementing effective product displays and engaging customers in conversation.
  • Developed strong relationships with clients through attentive listening and personalized recommendations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

SOCIAL MEDIA CUSTOMER SUPPORT

elGrocer
02.2023 - 03.2024
  • Managed incoming messages on various social media channels and effectively responded to customer inquiries and concerns with 50 chat tickets with +70 daily issues.
  • Conducted weekly management reports, highlighting trends in customer feedback and providing ideas for solving issues after identifying the root cause.
  • Handled 250 Out-of-stock orders in one week as an outstanding performance record.


CUSTOMER SERVICES ASSOCIATE | RETAIL TEAM

AMAZON.COM
10.2020 - 01.2022
  • Handled 120+ incoming inquiries from English customers via phone, email, and online daily.
  • Got 2nd place for achieving the highest Target performance on Cairo Site for Jan 2021.
  • Met the KPIs performance for 6 months in a row leading to a promotion for a mentor position at Amazon.com.

CUSTOMER SERVICES AGENT - SMB

VOIS | Vodafone UK
02.2020 - 10.2020
  • Handled billing, and technical support queries through phone, Email, and Messages for more than 40 hours per week.
  • Achieved the sales target of 25% weekly to convince customers to renew their contracts and buy new headsets.
  • Achieved 91% performance and got recognized by the head of business customer care in the UK.

Education

Islamic and Arabic Studies, Arabic Department

AZHAR UNIVERSITY

Timeline

Retail Sales Executive

E& Uae
07.2024 - Current

SOCIAL MEDIA CUSTOMER SUPPORT

elGrocer
02.2023 - 03.2024

CUSTOMER SERVICES ASSOCIATE | RETAIL TEAM

AMAZON.COM
10.2020 - 01.2022

CUSTOMER SERVICES AGENT - SMB

VOIS | Vodafone UK
02.2020 - 10.2020

Islamic and Arabic Studies, Arabic Department

AZHAR UNIVERSITY

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Toqa Mustafa