Tosawan Jitsunan

• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Worked closely with Key Account Manager to maintain optimum levels of effectively and efficiently communication.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Actively listened to client, handled concerns quickly and escalated major issues to supervisor.

• Operate both owner and charter flight on Falcon 7X and Legacy650

- Flew Will Smith from Mumbai to Dubai on August 30, 2016

- Flew Mariah Carey for a month on MC 2018 Asian Tour

• Managed all requirements for each flight , catering and additional requests by the owners/ guest
• Building relationships with all suppliers to ensure speedy service and the best price was achieved when ordering various items
• Managing visa applications for countries where this was deemed necessary

• Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.

• Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
• Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Answered passengers' questions and provided solutions to issues arising during flights.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Carried out day-day-day duties accurately and efficiently.

• Served customers in a friendly, efficient manner following outlined steps of service.
• Completed thorough research into assigned topics.
• Completed accurate and polished formatting in line with publishing standards prior to submission.