Tracey Leigh Smith

• Responded to difficult situations calmly, gained trust of aggrieved customers.
• Strengthened client relationships with clear communication and problem-solving skills.
• Provided detailed information about products and services to potential customers.
• Enhanced brand loyalty, provided excellent service at all times.
• Coordinated with other teams to resolve multi-faceted client problems swiftly.
• Managed complex customer issues to successful resolution.
• Built rapport with clients through empathetic handling of concerns.
• Adhered strictly to policies and procedures for continued company compliance.
• Successfully handled complex customer enquiries, such as bereavement call and [debt management, following structured scripts and criteria to achieve optimal resolution.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

• Delivered first-class dining service to 70 plus customers daily.
• Demonstrated high standards of customer service to take orders and deliver exceptional food and service to first class passengers
• Greeted and provided meticulous food and beverage service to up to 70 plus guests in first class and premium first class train cabins.
• Supported dining operations by greeting and serving guests and managing dining times in several first class train cabins
• Ensured guests felt listened to and understood when managing complaints.
• Warmly welcomed guests into dining area, strategically allocated seating and took food orders
• Reduced food returns by maintaining maximally effective communication with kitchen staff.
• Employed strong interpersonal skills to effectively handle queries relating to menus, allergies and opening times.

• Attended training to maintain up to date product knowledge and health and safety standards and procedures.
• Managed customer complaints effectively, providing prompt resolution to maintain high levels of customer satisfaction.
• Maintained and replenished stock shelves according to store merchandising layout, ensuring consistent product availability.
• Efficiently handled returns, exchanges and complaints, consistently maintaining the highest levels of customer satisfaction.
• Facilitated optimum presentation of store through cleaning, organising and tidying of shop floor and warehouse areas.
• Assisted customers with product selection, constantly finding new ways to improve service.

Managed the smooth operation of A380, A330, B787, B781 B777 aircraft through extensive safety training and customer skills developed through 28 years of aviation experience

Wholly responsible for onboard safety compliance of up to 500 passengers and crew

Supervised and coached employees, overseeing the hiring, training and professional growth of employees within the recruitment team.

Monitoring of cabin crew compliance of safety and customer service

Conducting monthly evaluation of cabin crew performance

Working within the performance team to ensure keeping of company standards and values within the cabin crew community and monitoring non- compliance

Selected to operate various VIP flights based on exemplary service skills

Managed the smooth operation of B767, A340 and A320 aircraft through extensive safety, aviation and health training

Responsible for the welfare and comfort of up to 300 passengers, overseeing crew and ensuring the compliance of safety procedures at all times

Carried out day-to-day aviation duties accurately and efficiently

Promoted to Cabin Manager in sole charge of the aircraft, crew and passengers within 5 years of service due to diligent and dedicated attitude