Summary
Overview
Work history
Education
Skills
Personal Information
Languages
References
Timeline
Generic

Tracy Benjamin

Dubai,South Africa

Summary

Accomplished executive leader with a proven track record in business development and strategic partnerships. Demonstrates leadership excellence and expertise in risk assessment, data analysis, and staff training. Adept at navigating regulatory standards to drive organizational success. Committed to leveraging executive leadership skills to foster growth and innovation within dynamic environments.

Overview

17
17
years of professional experience

Work history

Private Representative and Palace Manager

The Private Office of H.H. Sheikh SDJ Al Maktoum
Dubai, UAE
08.2024 - Current
  • Staff Management: Hiring, training, and supervising domestic staff, including personal assistants, chefs, and other personnel..
  • Financial Management: Managing budgets, expenses, and payroll for the household or palace.
  • Property Maintenance: Overseeing repairs, renovations, and landscaping projects.
  • Operations Management: Ensuring the smooth functioning of all aspects of the palace or residence, including security, transportation, and guest services.
  • Communication: Serving as a liaison between the owner and staff, as well as with external vendors and service providers.
  • Event Planning: Coordinating events and parties, ensuring they are well-organized and executed.
  • Security: Overseeing security protocols and personnel.
  • Customer Service/Support: Addressing inquiries, complaints, and concerns, providing solutions, and ensuring customer satisfaction
  • Relationship Building: Establishing and maintaining positive relationships with clients, prospects, and stakeholders.
  • Advocacy: Representing the interests and needs of the represented party, whether it's a company, individual, or organization.
  • Communication: Effectively communicating with clients, stakeholders, and internal teams, both verbally and in writing.
  • Problem Solving: Identifying and resolving issues, ensuring smooth operations, and maintaining a high level of service.


Senior Human Capital Partner

The Biovac Institute
Cape Town, South Africa
01.2024 - 07.2024
  • Align the team's focus areas and deliverables with the business's strategic objectives.
  • Plan and execute cross-functional team activities within the defined scope of responsibility.
  • Ensure adequate capacity planning and performance delivery in alignment with strategic, tactical, and operational plans.
  • Engage in role profiling, goal setting, and performance management for both managers and staff.
  • Develop and implement a robust knowledge management infrastructure within the department to effectively maintain Intellectual Property.
  • Foster the growth, succession, and retention of talent within the HC Quality team.
  • Take accountability for personal and team's continuous personal and professional learning and development to bolster technical and leadership capabilities within the HC Quality team.
  • Establish and maintain accurate and documented delegation processes for ongoing operational activities, particularly in the event of key staff members' absence, following related policies and SOPs.
  • Effectively manage employee relations in accordance with labor legislation, company policies, and procedures, and promptly address any performance and conduct concerns and risks.
  • Ensure that Occupational and other risks related to roles within the department are defined and mitigated.
  • Collaborative responsibility for achieving the tactical goals of the site while actively addressing and mitigating risks across various aspects of site operations, encompassing workflow, ethics, quality, financials, regulatory compliance, and other critical company prerequisites.
  • Continuously identify and present significant opportunities and synergies that can enhance and expand operations within both internal and cross-departmental contexts.
  • Assume leadership roles or engage in departmental and site-wide initiatives.
  • Provide comprehensive reports on essential operations, pivotal metrics, and key performance indicators that significantly influence the business's short-term, medium-term, and long-term objectives.
  • Engage with the site management team in a proactive approach to risk mitigation and problem-solving.
  • Demonstrate effective and thorough expertise in costing, budgeting, and expense management, considering the interplay of various site activities.
  • Lead the transition of one's own department into a commercial operational model and instil this mindset throughout the site, with a focus on enhancing efficiency, reducing waste, and contributing to overall profitability.
  • Take responsibility for developing and maintaining a three-year rolling plan aimed at effectively implementing the company's strategy, as defined by Biovac's board and executive team.

Head of Human Resources

ILIOS Travel Pty Ltd.
Cape Town
12.2018 - 12.2023
  • Strategic operational plans and project delivery
  • Project Management
  • Events Management and Planning
  • Complex Diary Management
  • Extensive Hospitality Management including but not limited to F&B, Hosting, Chauffer driving, Tour Scheduling etc.
  • Household Management overseeing daily operations of the business and home
  • Ensuring the property is well maintained
  • Guest Relations and Inventory Management
  • Events and Workflow Management
  • Remuneration and Benefits Management
  • Performance Management of Staff
  • Payroll 80 employees
  • Discipline Management
  • Partnership management between Operations & Back office
  • On site events management
  • Events planning from conceptualizing to implementation.
  • EXCO feedback and presentation
  • Organizational Development

Group HR Manager & HR Business Partner

WNS
Cape Town
09.2013 - 11.2018
  • Strategic operational plans and project delivery
  • Employee Engagement
  • Performance Management
  • Payroll 1500 employees
  • Discipline Management
  • EXCO feedback and presentation
  • Occupational Health & Safety
  • Organizational Development
  • Analysis and Reporting
  • Deliver success against metrics and agreed upon KPI's aligned to business metrics through effective people management
  • Communication and Accountability Management
  • Training and Development
  • Learnerships Development in line with SETA
  • EE & BBBEE Management and Planning

Regional HR Manager

Dnata Newrest
Cape Town
02.2008 - 09.2013
  • Strategic operational plans and project delivery
  • Employee Engagement
  • Performance Management
  • Payroll 450 employees - R100 million-rand payroll management across countries
  • EXCO feedback and presentation
  • Occupational Health & Safety
  • Organizational Development
  • COIDA Facilitation and Management
  • WSP ATR Facilitation and Management
  • BBBEE Processing and Management
  • EE Development, Monitoring, Evaluation and Management
  • SARS EMP201, EMP501, PAYE
  • Remuneration and Benefits Management

Education

NQF Level 6 - Labour Relations Specialist

Wits University
South Africa

Baccalaureus Technologie Degree - Human Resource Management

CPUT

National Diploma - HR

BMT College

Skills

  • Leadership excellence
  • Knowledge of regulatory standards
  • Risk assessment capabilities
  • Data analysis capability
  • Business development
  • Staff training
  • Executive leadership
  • Strategic partnerships

Personal Information

  • Date of birth: 09/20/88
  • Nationality: South African
  • Place of birth: Cape Town

Languages

Spanish
Elementary
German
Intermediate

References

References available upon request.

Timeline

Private Representative and Palace Manager

The Private Office of H.H. Sheikh SDJ Al Maktoum
08.2024 - Current

Senior Human Capital Partner

The Biovac Institute
01.2024 - 07.2024

Head of Human Resources

ILIOS Travel Pty Ltd.
12.2018 - 12.2023

Group HR Manager & HR Business Partner

WNS
09.2013 - 11.2018

Regional HR Manager

Dnata Newrest
02.2008 - 09.2013

Baccalaureus Technologie Degree - Human Resource Management

CPUT

NQF Level 6 - Labour Relations Specialist

Wits University

National Diploma - HR

BMT College

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Tracy Benjamin