Tracy Kamau
Dubai
Summary
Experienced in customer service with strong communication skills. Goal: optimize guest satisfaction. Wealth of experience in providing exceptional service and efficiently resolving customer issues. Expertise leveraged to create positive and memorable guest experiences, exceeding their expectations.
Overview
4
4
years of professional experience
Work History
Food & Beverage Attendant
Atlantis The Palm
11.2023 - Current
- Welcoming guests and guiding them to their tables, ensuring a positive first impression.
- Proactively identified customer needs, delivering prompt responses to enhance satisfaction.
- Working with team members to achieve smooth operations during peak times.
- Preparing table by setting linen, silverware, and glasses, ensuring a neat and inviting dining environment
- Natured a lasting connection with every guests by showing genuine interest during service
- Maintaining a clean and organised work area to enhance efficiency
Front Lobby Ambassador
Hilton Palm Jumeirah
10.2022 - 11.2023
- Addressing and resolving visitor inquiries at the front lobby with professionalism.
- Coordinated interdepartmental efforts to ensure seamless operations.
- Guiding guests accurately within premises to ensure smooth visitor traffic flow.
- Representing the company with professionalism, acting as the face of the company
Call Center Representative
Urban Burger
01.2021 - 07.2022
- Handled over 150 calls daily achieving a customer satisfaction rate of 95% through adept problem-solving techniques
- Enhanced customer retention by implementing effective promotional strategies.
- Processed complaints professionally providing timely solutions which enhanced overall customer contentment
Education
Diploma in Barista Skills and Coffee Roasting -
Nairobi Bar School
01.2021
Certificate of International Computer Driving -
Kenya Polytechnic
01.2020
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Timeline
Food & Beverage Attendant
Atlantis The Palm
11.2023 - Current
Front Lobby Ambassador
Hilton Palm Jumeirah
10.2022 - 11.2023
Call Center Representative
Urban Burger
01.2021 - 07.2022
Diploma in Barista Skills and Coffee Roasting -
Nairobi Bar School
Certificate of International Computer Driving -
Kenya Polytechnic