Cheerful customer service attendant offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Hi, I’m
TRAJAN KAMANYI
Summary
Overview
8
years of professional experience
Work History
TopGolf
Head Waiter
11.2021 - Current
Job overview
- Train staff members on use of POS system,the culture and the steps of service
- Handling customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Working with team leads and senior managers to supervise server staff and simultaneously serve personal section of tables.
- Utilizing knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant's overall revenue.
- Using communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Idama/ Ejadah
Office Assistant
08.2020 - 10.2021
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained and updated office records, both digital and physical.
OXYGEN8COMMUNICATIONS
Call Center Representative
03.2016 - 12.2019
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
Education
HILLSIDE HIGH SCHOOLUGANDA
High School Diploma
11.2006
University Overview
Skills
- Guest Relations Management
- Menu Memorization
- High-volume dining
- Menu presentation
- Dining area maintenance
- Team Supervision
Accomplishments
Accomplishments
- Collaborated with the team in the developing an idea of recycling plastics and glass bottles as a way of preserving the environment
- Supervised team of staff members as an interim team leader at oxygen8communications for a period of 4months while sitting of a colleague who was on maternity leave
Timeline
Head Waiter
TopGolf
11.2021 - Current
Office Assistant
Idama/ Ejadah
08.2020 - 10.2021
Call Center Representative
OXYGEN8COMMUNICATIONS
03.2016 - 12.2019
HILLSIDE HIGH SCHOOL
High School Diploma
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